McDonald's

3.1
1492 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2000 Victory Dr, Marshall, TX
75670, United States

Hours

Reviews

3.1
1,492 reviews
5 stars
433
4 stars
268
3 stars
262
2 stars
147
1 star
382

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders.

Staff Attitude

Numerous reviews highlighted rude and unhelpful staff, contributing to a negative customer experience.

Food Quality

The quality of food was inconsistent, with complaints about cold, stale, or incorrect orders.

Cleanliness

Several customers noted unsanitary conditions and a lack of maintenance in the restaurant.

Management Issues

Many reviews pointed to poor management and staffing shortages as key factors in the overall negative experience.
  • JO
    joseph onofre
    3 days ago
    1.0
    I don’t normally make my way to a fast food restaurant to review there food but this is just stupid at this point,every single time I order from here inside the store there’s always something missing,happy meals,burgers,fries always something wrong.Atmosphere all you can hear is constant screaming In the back,a whole lot of talking but not enough food.Customer service same as always,employees who look annoyed to take your orders.Look Im not the type of person to care about those stuff cuz I work in the food industry,I know how it is but when the mistake keeps going and going,than it’s just ridiculous.McDonald’s genuinely read reviews and stop sending those stupid ai responses and put effort to make changes
  • CN
    Chris Newman
    5 days ago
    1.0
    Too lazy to take an order they want you to use their kiosk to order. Save yourself the time and go to Whataburger next door.
  • MM
    Michelle
    Nov 12, 2025
    1.0
    The absolute worst McDonalds I’ve ever been too. Ordered curbside and waited 20 mins before I had to walk in and get my food.
  • AB
    Amira Bazzi
    Nov 4, 2025
    1.0
    I got my order today and my burger and chicken nuggets were super cold. I also was missing a fries. Tried to call back when I realized I was missing fries and everything was cold and kept going to busy. Horrible. Want a refund or a free meal.
  • JJ
    Jonathan
    Oct 26, 2025
    1.0
    Took 40 min to get food after I ordered inside. Used the kiosk only to get to end and said I had to take the ticket to the register because it couldn’t accept payment. By the time our food came out is was cold and all the ice had melted in the drinks.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2000 Victory Dr, Marshall, TX?

McDonald's is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

During what hours is the drive-through service available at this McDonald's location?

The drive-through is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.