H-E-B

Reviews

• BW

  Byron White

  3 days ago
  1.0
  I had issues at their gas station, and I went inside to speak to a manager, but the two staff members at the service counter just wanted to argue with me. Needless to say, since my time was limited, I just walked out without speaking to a manager.
• MM

  M

  Nov 13, 2025
  1.0
  Extremely racist staff, the stares, the terrible attitude, the micro aggression, they'll tell the white customer "have a good day" as they leave, but say nothing when you're Black
• GE

  Gloria Echevarria

  Nov 3, 2025
  1.0
  Unimpressed with the management. They had a sign by something and forgot to take it down for the coupon discount and then somehow would not give the price they had advertised for -that is not correct.
• SS

  Super Shopper

  Oct 31, 2025
  1.0
  Beware of deceitful misleading discounting practices! The store displayed $1 per item purchased manufacturer coupons literally next to, touching the yellow Buy 2 Get 1 free but when the cashier entered the coupons incorrectly the supervisor lied about their ability to remedy the situation. First, he said he was not able to because the computer wouldn’t allow it, total lie. I have occasionally seen some cashiers manually honor coupons during business hours and supervisors do it on multiple occasions. Second: Neither coupon stated “cannot be combined with other offers” in any way shape or form. The SUPERVISOR, told us HEB does NOT , stack or double up on coupons/ again total lie. On many occasions they have double, triple and even quadruple stacked, not only their own yellow tag coupons together but also combined with manufacturer one. Third: the “supervisor” kept shoving the manufacturer coupons in our faces stating “ see it says right here limit one coupon per purchase! Again they either are ignorant and don’t understand the language on coupons or trying to lie his way out of it. The coupon say “CONSUMER: Offer is limited to one coupon per any one….item purchased. Therefore, when a consumer buys 10 items they are making 10 purchases so they are able to use 10 coupons. However, If the coupon says Limited to one coupon per TRANSACTION, then only 1 item can be discounted. Fourth: I attempted to explain it to him in multiple ways hoping he might understand. I even told him how to fix the issue on the computer just in case he really believed it wasn’t possible to do so. He arrogantly kept interrupting me and shoving the coupon in my face pointing at the RETAILER: information. Again and again continuing to make excuses and lying. My husband eventually got upset and left to find a more competent manager. Before his return, I stated “ You can’t mislead customers by distributing 2 coupons right next to each and not honoring both discounts unless stated in writing! Even though we had both told him this several times, he responded “ oh you got them both from the store? I do have to honor them both then” . It’s a matter of principle for us not a matter of a couple of bucks. He acted as if the $2 was coming out of his own pockets and was willing to lose customers who spend hundreds of dollars a month on groceries and pick up thousands of dollars in prescriptions from their pharmacy. While he was trying to manually enter the discount my husband returned with a more mature educated supervisor who listened to me so was immediately able to get the computer to honor the coupons (exactly the way I had attempted to teach the immature, arrogant, lying supervisor) and the issue was resolved in less than a minute. I did lose my cool on the young guy when he told me I was wrong knowing I was not! I have a degree in marketing and management plus worked in upper management retail and executive marketing positions for over 30 years where I was always a believer in clean cut simple advertising and the philosophy of making sure “The customer is always right even when they are not”. In this situation I wasn’t wrong so it was especially irritating. I am usually a little more reserved and not as irritable but just had a lot of dental work done so if that kid or anyone who was in the general vicinity that viewed my overreaction, please accept my apologies. Plus if you were not lying and are just plain stupid, I again apologize for calling you a lier. Fyi: if the coupons were entered manually, HEB could have gotten reimbursed for 3 x $1 coupons from the manufacturer instead of 2. That’s why I brought up 3, the 3rd one was free regardless of subtracting $4.24 or $3.24 Only seems like $1 but multiply that by the number of coupons distributed in the store multiplied by the number of stores. Potentially Adds up to tens of thousands if not hundreds of thousands.
• JC

  JaVan Cobb

  Oct 18, 2025
  1.0
  Very disappointed in the bakery department, and sadly this is not the first time that I have received differing messages from someone at this location, specifically. I was lied too about an item I wanted to purchase this morning. Was flat out told they no longer will be selling said item. I had to make another store run this evening and clearly saw evidence of the item. I asked if there was more and was told it was sold out and that I could not place an order. When I expressed my frustration the worker simply said they all work different shifts so just try again tomorrow. It almost feels like only certain people are being accommodated here. I like HEB this is typically where I spend my money but I’m starting to rethink that. All team members should be on the same page. No need to lie, it makes you lose trust.

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