Wingstop

3.3
609 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Mansfield Matlock. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
2881 Matlock Avenue Ste 103, Mansfield, TX
76063, United States

Hours

Reviews

3.3
609 reviews
5 stars
223
4 stars
105
3 stars
67
2 stars
39
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unhelpful management.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback indicated inconsistent food quality, with complaints about overcooked or undercooked items and excessive saltiness.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including unpleasant odors and dirty tables.

Wait Times

Customers frequently mentioned long wait times for orders, both for pickup and delivery.
  • SH
    Sharlonda Harvey
    Jan 1, 2026
    1.0
    POOR BUSINESS PRACTICES -- The Wingstop on Broad in Mansfield, TX is a FRAUD. This store/location is a fraud that takes people's orders amd money amd then locks them out of the building on New Years Eve. There was a line of people that had placed orders or picking up Door Dashes that were turned away. There were visible orders sitting at the counter as well. No communication just the workers inside ignoring and/or laughing at the paying customer outside that had been ripped off. They took our money and someone finally came to the windows and said we have to come back tomorrow to get our refund. They said they closed at 10 pm, but I was able to place my order at 10:12 (sitting at this location) and saw people inside clearly past 10 eating. or in & out picking up orders well past 10:30 (my order was to be ready in 28 - 33 minutes per the website/app). Lastly, the website and Google search said open until Midnight. DO NOT PATRONIZE THIS BUSINESS!!
  • RG
    Rafael Granado
    Dec 31, 2025
    1.0
    I ordered on stupid on line 5pm to pick up at 8pm it's 838pm kid on counter said 15 more minutes asked to speak to manager not avaliable establishment need to shut down unexceptible
  • MD
    Michael Dinh
    Dec 28, 2025
    4.0
    They make the wings fast but the fries and wings can be over seasoned making it salty/strong. Still good food.
  • TZ
    Thomas Zenter
    Nov 21, 2025
    4.0
    Consistent Wing Stop location
  • JS
    Jason Sanchez
    Sep 26, 2025
    4.0
    Always have had good customer service here and everything has been quick but recently if you order a dry rub it's not.. the dry rub washes off and basically has zero flavor

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.