Taco Bell

Reviews

• JM

  Joceline Morales

  2 days ago
  3.0
  I've ordered online for pickup and each time I've had more than two items missing. Customer service is awful and barely says a word. Picked up an online order tonight and waited almost 30 minutes in line even though I was the only car in the drive thru. When I got home I noticed I was missing a quesarito and 2 sides of spicy ranch which totals to around $7. Unacceptable!
• VC

  Vivian Collier

  Jan 1, 2026
  2.0
  I drive for Uber. There about 15 cars in line they make you go through the drive-through. They will not hand you the food through the door nor let you in to pick up the food so there’s people food that is just sitting there waiting to be picked up getting cold and they don’t have a care about it. The food is already paid for all they have to do is give it to us, but they make us wait in the long drive-through line so I will say avoid this Taco Bell after hours. It is 229. I’ve been in this line for almost an hour waiting on someone else’s food is sitting on a rack, getting cold and the best thing that this manager can tell me is that I should come in and help them make tacos that will help them move faster. That’s not the problem. The problem is we are waiting for people food that is sitting on a rack that’s getting cold and all they have to do is hand it to us. They have a really bad attitude. They’re not professional and have no customer service skills. I will be calling to place this complaint with the higher up tomorrow.
• BW

  Brooke Wilson

  Dec 30, 2025
  1.0
  I called the store and asked for a Manager or shift lead because my food was made incorrectly. So I asked for a refund or remake if possible, then the manager or shift lead told me to bring the receipt and we can fix that for you. Finally, I came through the drive thru the following night and I was met with a combative, irritated manager or shift lead that wanted to continue to say because I couldn’t remember the exact time I called and who I talked to that there was nothing they could do about my remake or refund. He then continuously repeated there’s nothing they can do. I went ahead asked if I have to call back a second time and keep all that stuff noted (time, name, and receipt) in order to get my food remade or a refund. I left there not wanting to go back again due to the rude atmosphere I experienced.
• RJ

  Rebecca Jackson

  Dec 24, 2025
  1.0
  Never thought I’d be leaving a bad review on Christmas Eve but here we are. I placed an online order around 4pm and my entire order was pretty much messed up. I guess I’ve learned my lesson not to get fast food during the holidays but I was in a rush and thought I’d grab a quick dinner. I guess I chose the wrong timing. I don’t know if they were having a lettuce shortage or what but all my food items had barely any lettuce or cheese. Ordered a cherry Pepsi and it was just straight carbonation, no syrup or flavor. Asked to replace it and they gave me another cup of the same thing, despite telling them it had no flavor. Finally just asked for regular Pepsi and it was better. Asked for no pico on the avocado chicken burrito and you guessed it - still had pico anyway. The Gordita crunch was just thrown together haphazardly and was dry. Hardly any lettuce or cheese. Same with the spicy potato taco. The nacho fries always have an inconsistent cook on them where half will be crispy and the other half soft. The chips that came with the luxe box were all broken and crumbled and it seems like they just gave me what was left on the bottom of the bin. Are the new cantina chicken dippers supposed to be crispy because mine were soggy and limp. Overall it was just disappointing and felt like a waste of money. $23 of food that’s just bland and thrown in the bag without care. The employees working the window are always nice but whoever is putting the food together is always a hit or miss on what you’re gonna get. All that to say, I’m sorry they had to work on Christmas Eve but customers deserve better. Tired of corporations treating their staff like crap and leaving them understaffed and underpaid. Do better Taco Bell .
• DB

  Doc Barnes

  Dec 17, 2025
  1.0
  I was traveling on my way home rather late on December 16th 2025. I knew I needed to eat something, but I didn't have anything at the house to fix. So I pulled off the highway looking for someplace to grab something to go. I happen to pawn the Taco Bell at 11:01 highway 287 North in Mansfield Texas. I went through the drive-thru and ordered a menu item that contained steak. I was told that they had no steak. So I looked and saw nothing else that looked appetizing, and settled for chicken strips. Four chicken strips were listed at $7.29. I was handed my drink and my sack of food and I drove away. When I got home I opened the bag and what I found was not chicken strips. It was pieces of crumbled chicken and a chunk of fried batter. The largest piece was no more than two and a half inches by 2 in. The total amount of chicken in that bag would not have made one regular chicken strip. What they did was give me the crumbles at the bottom of their pan perhaps because they would be closing soon. I don't know. What I do know is that I will not ever again stop at this particular Taco Bell, and I will be hesitant to stop at any Taco Bell anywhere. The photo represents the piece of fried batter that was considered in the count of four chicken strips. The size is representative of all four pieces.

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