On The Border Mexican Grill & Cantina

Reviews

• FF

  Frances

  3 days ago
  2.0
  I liked the food overall, but unfortunately it came out cold. If it had been served hot, it would have been delicious. I ordered the chicken burrito plate, and the flavors were good, but the temperature really took away from the experience. Hopefully this was just a one-time issue.
• FM

  Frank Moreno

  3 days ago
  1.0
  Wait time to get a waitress take our order was ridiculous. Then we waited an extremely long time to get our food. People who there way after we did were getting their food while we just sat and waited. Then our order was screwed up. Waitress asked if I wanted it redone I said no cause of the wait time and we had things to do and obviously we were late. Definitely not going back to this place
• CO

  Clover Ownby

  Dec 24, 2025
  1.0
  LONG TIME CUSTOMERS, READ THIS BEFORE GOING!! The service was incredible, this isn't about that. This is about the food under the new Pappa's acquisition being REVOLTING. Every one of my 3 family members gagged more than once while eating or thinking about their food here, and so did I. The first disappointment was the Guacamole Live. THEY TOOK IT OFF THE MENU! It was not only the best part of going to OTB, but the best guacamole in the restaraunt game. We still bought the new guac, which was NINE DOLLARS for HALF the portion. Worse, it had absolutely no fixins, not even onions, and was too salty with the new oversalted chips. The new salsa is completely unremarkable and not worth leaving the house for. It's not inedible, but it's not what I want salsa to be. Whatever, I thought, it's just the appetizer; surely the food will make up for it. The chicken was instantly a concern. They used to have the best chicken fajitas I'd had at any restaraunt, incredible seasoning and texture. Now, it looks completely white and unseasoned like boiled chicken. How could sizzling grilled fajitas end up looking like they'd never touched a grill? The taste was even blander than I'd expected. The texture was even worse. It came apart like gelatin, and had rubbery fatty bits and a generally gelatinous consistency that felt nothing like meat. It was unbearable, and there was no flavor to make up for it. You can see the bland color and the odd way the chicken moves and pulls apart in the video and picture attached. I promise it's not tender - it does not have the consistency that tender meat should have at all, nor the taste. I did not try the steak, but my mom gagged when she bit into the steak nachos. 3/4 of us are a clean plate family, and I usually eat everything I have, appetizers, and get leftovers off of other people's plates. I have NEVER, in sickness or in health, eaten only half of my meal, nor have I ever seen my mother or partner turn down an ENTIRE plate of food. All of us ended up sad that our family's favorite restaraunt, that we'd been going to together for what is nearly a DECADE now, has been ruined. And we didn't even get a decent meal from it. Again, service and management was phenomenal and everybody was very kind to us and listened to our feedback, this is not a criticism of them at all - but even so, I cannot reccomend anybody ever eat here again, especially not if they have been a customer in the past.
• DD

  Dionne

  Dec 23, 2025
  1.0
  New management has genuinely ruined the food, first they got rid of guacamole live which i was mildly disappointed about, then the guacamole we got was barely seasoned, no cilantro, no tomatoes, no onions, and was overly salty. Next all of us got chicken meals, I got fajitas and they were completely unseasoned and their texture was jelly like, my fajitas tasted like boiled chicken and had the texture of jello... Completely unseasoned disgusting chicken i genuinely gagged while eating it, and I remember the chicken fajitas used to be great! And what sucks is I'm allergic to beef so my only option is chicken. I'm extremely disappointed how can you mess up fajitas... The worst part is it wasn't just my food it was every single meal that had this gelatinous chicken. This restaurant used to be my family's go to place to go for celebrations and just to spend time together. Now we legit will not come back i don't understand how you can mess up such a good restaurant. Just so you know the service is great though! The workers are amazing it's just the food that was not enjoyable.
• SD

  Susie Dattilo

  Dec 22, 2025
  3.0
  Javier was our server and I'd like to start out by saying he was an excellent server. He was attentive without being annoying. The hostess was very nice and greeted us with a smile. The chips and salsa was good but the guacamole had very little flavor and was turning gray. My chicken fajitas were lacking in flavor and spice also. It was a chicken breast that had been grilled whole and then sliced and laid over some grilled onions. I was disappointed with the chicken but the rice and beans were good. Husband said his margarita was really good for 6$. We love Pappasito's but this is not a Bolder, better On the Border.

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