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McDonald's

3.7
(1280 reviews)

Business Details

1250 N Holland Road, Mansfield, TX
76063, United States
(817) 473-3752
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1250 N Holland Road, Mansfield, TX
76063, United States

Hours

Reviews

3.7
1,280 reviews
5 stars
539
4 stars
278
3 stars
186
2 stars
93
1 star
184

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unresolved order issues.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.

Food Quality

While some customers praised the freshness and taste of the food, others complained about poorly prepared items and inconsistent quality.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting dirty areas and unsanitary practices by staff.

Speed of Service

Customers frequently mentioned slow service, particularly during busy times, leading to long wait times for food.
  • YN
    Yaya Nino
    Jan 3, 2026
    5.0
    First time here. We like that the kids area was big. Only suggestion would be the staff should try and clean it more often...it was dirty.
  • CO
    Chidinma Okoli
    Jan 3, 2026
    1.0
    There’s absolutely no point using the mobile app cos they’ll take your money and then when you drive there, it’ll kick your order out so you still have to order at the drive through. Total waste of time
  • NN
    Nguyen Nancy
    Dec 28, 2025
    5.0
    My niece and I love this place. Good service and good food, good place for kids
  • SA
    Sela A
    Dec 22, 2025
    3.0
    This is the second time go to this location at different times and the fries seem like they are double cook, kinda soggy and over salted
  • PA
    Patricia Aigbokhan
    Dec 14, 2025
    1.0
    I ordered my food and when it got to me it was half of what I ordered. It was sealed with McDonald labels so I know it’s not the driver. I did call the driver anyways and he told me too that he questioned the McDonald guy at the window if everything was in the bag because it looked alittle small and he kept saying yeah yeah yeah it’s ok everything is in there. Then I called McDonalds to see if they can refund me so I can order again because the food they sent me is not going to be enough for my children and they told me that they cannot refund me. I was told by Camille I guess she is the manager today 12/14/25 that I have to get the refund from door dash. I did tell her that I didn’t not order from order door dash how are they going to refund me. I ordered straight from the McDonalds app and after I made the payment they told me it will be delivered by door dash. Camille said it’s still door dash which I knew didn’t make any sense but I went ahead and called door dash and ofcourse they said I didn’t order from their app so they don’t have my order to even refund me. This is terrible customer service from McDonalds. You might be a big industry that you are not affected but you can’t just hurt customers and take their money and get away with it. My kids needed to eat their dinner and your staff didn’t seem to care and it was their fault. Terrible customer service.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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