Einstein Bros. Bagels

Reviews

• JM

  John McKinley

  Feb 24, 2026
  1.0
  I come to this place pretty frequently, 8 times out of 10 the order will be wrong. Who ever manages this place needs to do better with consistency
• LY

  Lumi Young

  Feb 18, 2026
  1.0
  I ordered from here on ubereats which I've done before and the food is usually fine. The last time (last week) i ordered 2 bagels with smear and a sandwich. I received 2 bagels uncut with nothing on them. Having paid extra from cream cheese i complained and was told i received what i ordered despite the receipt on the order and on the bag itself saying with cream cheese. I couldn't get any help from uber because they have no customer service past a robot that ignores details and only cares about receiving the order or not. I contacted customer service for the company about the employees completely messing up the order by ignoring part of it and didn't even get a response let alone compensation for paying for something i didn't get. I ended up not having a use for the extra bagel. I ate one plain but it was dry and disappointing. The second was supposed to be for later but i didn't have anything to put on it at home. I didn't order a bagel with nothing because i knew i wouldn't enjoy it. Yet that's what I ended up paying $20 for. I wouldn't trust this location to make orders properly, especially not for deliveries. Nor the company to care about creating such a bad experience. I won't order from any locations again because they stole my money.
• RM

  Ryan Mulkey

  Feb 7, 2026
  1.0
  I’m a regular at Einstein’s - the PGBT & Arkansas location in Grand Prairie is fantastic - but this Mansfield location is consistently run poorly. I ordered a drip coffee and sandwich inside, and the cashier handed me a cup knowing full well the coffee bar was completely closed down. No coffee in the urns, no cream, and no condiments. When I asked for help, employees avoided eye contact. Eventually, one person started a brew cycle, telling me it would be a 10-minute wait before disappearing back to the drive-thru window. The lack of customer service was startling. I had to ask separately for cream, only to be handed an open carton from behind the counter. I eventually requested a refund. Even that was handled unprofessionally: they refused to provide a printed refund receipt, instead scribbling a note on my original receipt with a pen that was nearly out of ink. It’s telling that the dining room was completely empty during the morning rush, and there were only one or two cars in the drive-thru. I ended up taking my business a few steps away to the Starbucks on the other side of the parking lot. Save yourself the frustration and skip this location.
• TE

  tina estrada

  Feb 5, 2026
  5.0
  Everything was made fresh! Tastes so delicious!
• VV

  Vincent Vu

  Dec 28, 2025
  5.0
  First Tryout...

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