Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Customer Service
Feedback indicated a lack of professionalism and friendliness among staff, with several customers describing rude interactions.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the quality, including cold or poorly prepared items.
Cleanliness
Several reviews mentioned that the location appeared dirty and poorly maintained, contributing to a negative dining experience.
DJ
Douglas Johnson
4 days ago
2.0
The food was delicious, but man... the wait was something else. Parked and waited like they told us to, and we waited for a little while. Eventually had to go in and see where our food was, because nobody ever brought it out to us.
Sat back in the car and noticed one of our orders was wrong, so had to go back in and complain. We eventually got what we wanted.
---
Also, for this reason alone, I will not be going back... That person in the back should really learn to be more quiet if they're going to go on tangents about people, especially if they're mentioning very specific things about what those said-people were born with. Manager stepped in and told them to calm down.
WF
Whitney Fernandes
Feb 22, 2026
1.0
This place is an absolute joke. We got here at 610 they told us they were out of ice cream. Then ordered a steak finger basket and it took them thirty mins to get our food after they told us to pull around the front! Worst experience ever and very u professional!!!!!!
SC
Staci Carter
Feb 21, 2026
2.0
I guess Dairy Queen never sold real ice cream, but I remember how I used to enjoy it. It tastes like water. I almost took it back inside and asked for a refund, but my daughter ate hers. Mine got dumped in the trash.
This particular location was older but clean. Dairy Queen is slow as I remember it. And expensive. I don't understand why it's expensive if it is water and not ice cream with a little candy in it.
AZ
Abigail Zuniga
Feb 7, 2026
1.0
I had a very disappointing experience at this location. The atmosphere felt unwelcoming from the moment we walked in. We noticed a clear difference in how the owner interacted with us versus other customers, which was uncomfortable. Additionally, there was a young child that was probably the owners child behind the counter who was visibly sick and coughing near the food prep area. To top it off, the owner spent our entire meal giving us hostile looks from the lobby. Between the lack of professionalism and the health concerns, we won't be back.
SC
SSJP96 customs
Jan 30, 2026
3.0
It takes a lot to upset me and it takes a lot for me to leave a bad review but a week ago I door dashed a royal New York cheesecake blizzard and it was PERFECT strawberry core perfect. Then a snow storm hit and I couldn't have another for days. All this time I waited for the roads to clear so I can get another. I finally get to dairy Queen and get more royal cheesecake blizzards. And ALL THE STRAWBERRY WAS ON TOP defeating the core which is the best part. I said whatever maybe it's an off day snow storm and all. Well I just ordered it again and the same thing!!!! Strawberry's on top and what's funny is I ordered another blizzard with with a core and the core is done correctly. It's obvious someone doesn't know what they are doing. DQ TALK TO YO BOY BECAUSE THIS IS RIDICULOUS!!!
What are the regular dining hours at Dairy Queen in Mansfield, TX?
Dairy Queen in Mansfield is open for dine-in from 10:00 AM to 10:00 PM Sunday through Thursday, and until 11:00 PM on Fridays and Saturdays.
Does this Dairy Queen location have a drive-through service and what are its hours?
Yes, this Dairy Queen has a drive-through open daily from 10:00 AM to 10:00 PM.
Is the Mansfield Dairy Queen accessible for customers with disabilities?
Yes, the location offers wheelchair accessible entrance, parking, seating, and restrooms.
What types of payment does Dairy Queen in Mansfield accept?
They accept mobile NFC payments and do not require cash only, so multiple payment options are available.
Is there outdoor seating available at the Dairy Queen on East Broad Street?
Yes, the Mansfield Dairy Queen provides outdoor seating for customers.
Does the Mansfield Dairy Queen offer a children's menu and high chairs?
Yes, they have a children's menu and provide high chairs for young diners.
Can I order food online or use delivery services from this Dairy Queen?
Yes, you can order pickup online, and they offer delivery services as well.
Are there places near Dairy Queen in Mansfield where I can get coffee or breakfast before visiting?
Yes, Sunshine Donuts nearby offers coffee, donuts, and smoothies which can be great for breakfast before or after visiting Dairy Queen.
What local attractions can I visit near Dairy Queen for some entertainment?
The Break Room Smash Room is an amusement park nearby where you can enjoy attractions and activities, making it a fun spot before or after your Dairy Queen visit.
Are there any automotive or home improvement services near Dairy Queen that customers might find convenient?
Nearby, Alpha Dent Solutions offers automotive repair and auto detailing, and Smart Home DFW provides home improvement and automation services, making it convenient for customers to handle related errands when visiting Dairy Queen.
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