Dairy Queen

3.5
452 reviews

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
12937 N FM 973 RD, Manor, TX
78653, United States

Hours

Reviews

3.5
452 reviews
5 stars
219
4 stars
64
3 stars
27
2 stars
21
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are highly variable, with some praising friendly staff while others report rudeness and long wait times.

Food Quality

Food quality is inconsistent, with several complaints about cold or poorly prepared items, while some customers enjoyed fresh and hot meals.

Cleanliness

The cleanliness of the restaurant is noted positively by some customers, but there are also reports of unsanitary conditions.

Management Issues

Many reviews highlight a lack of effective management and leadership, contributing to disorganization and poor service.

Customer Experience

Overall customer experiences vary widely, with some expressing satisfaction and others feeling frustrated by service delays and incorrect orders.
  • SC
    Shyminika Chesney
    2 days ago
    5.0
    Me and my kids had ice cream. The cashier was so patient and sweet with us .I had to do a review because her customer service was so awesome she was so great ....Thank you team as well .
  • WC
    Wesley Claunch
    Dec 28, 2025
    1.0
    It took them a total of 17 minutes to get me two medium fries. The staff was rude, and completely apathetic toward the customers waiting in the store. It's understandable when things take a while sometimes, but to be rude on top of that when not one complaint was made. It really just didn't make sense to be honest. Definitely will not return to this location in Manor, TX.
  • RR
    rogueꟻactor
    Dec 20, 2025
    5.0
    This Dairy Queen displays appreciation letters from customers for various employees and their diligent customer service and while that is subjective it always seems to be very pleasant here.
  • JP
    JC Perez
    Dec 14, 2025
    5.0
    Quick in and out service, and employees were helpful! Lexie, made sure she did the flip test on my blizzard and wish me a good night. Great customer service. Would recommended this location!
  • AO
    Anna Osorio
    Dec 13, 2025
    1.0
    The worst experience! They made us wait 10 minutes to order and then they my ice cream was a liquid and the worker was super rude and with an attitude when I said my ice cream was a liquid would give it zero stars if I could!

Frequently Asked Questions About Dairy Queen

What are the daily operating hours of Dairy Queen in Manor, TX?

Dairy Queen in Manor, TX is open every day from 10:30 AM to 10:00 PM.

Where is the Dairy Queen located?

It is located at 12937 N FM 973 RD, Manor, TX 78653, United States.