Food Quality
The brisket and BBQ are frequently praised for their flavor and tenderness, though there are complaints about inconsistency and occasional dryness.
Service
Customers consistently highlight the friendly and helpful staff, with many positive mentions of specific employees.
Portion Sizes
There are mixed reviews regarding portion sizes, with some customers feeling that they have decreased over time, particularly for certain sandwiches.
Operational Issues
Several reviews mention problems with order accuracy and availability of menu items, indicating a need for improved operational consistency.
Value for Money
While many customers find the prices reasonable, there are complaints about recent price increases and perceived value, especially regarding portion sizes.