Dairy Queen

Reviews

• TN

  Tim Nowotny

  Nov 16, 2025
  5.0
  Stopped on in the way home from a road trip to the renaissance festival. Charlton’s service was impeccable. Prompt and friendly service, and he made sure we were taken care of. Food was good, too.
• LH

  Lance Hillhouse

  Sep 16, 2025
  1.0
  Don't go here. They won't let you use the restroom unless you order first. Won't ever come here again.
• JG

  Jane Giese

  Aug 26, 2025
  5.0
  Our team stopped by and we were very pleased with the service. We appreciate everyone, especially Johnathan’s hard work.
• MG

  Meleah Gayle

  Aug 17, 2025
  5.0
  We love the Madisonville, Dairy Queen!
• DG

  Daniel Goad

  Aug 3, 2025
  2.0
  Never been to a Dairy Queen with so many “special” rules that make absolutely no sense… for example: “Can I buy a large cup of ice?” … “No! Our largest cup of ice is a medium.” … “What do you mean?” … “We can’t sell a large cup of ice.” … “Why? I don’t mind paying for it.” … “Oh, we only SELL ice, so you would have to pay for it either way, but the largest cup of ice we can sell is a medium.” … “Can I buy a large cup of ice water?” … “Yes” … “Then I would like to buy a large cup of ice water, extra ice, no water” … “We can’t do that.” … “Why?” … “Because that’s a large cup of ice and we can’t sell a large cup of ice.” … “Can I buy two medium cups of ice and ac empty large cup?” … “Yes Sir” … She rings it up and I pay, she hands be the two cups of ice and the large empty cup — I dunno the smaller cups into the big one Ava’s hand her back the empty cups … “Ohhhh! I guess you can sell a large cup of ice!” ..: “Don’t tell my manager!” This is an obvious case of a manager with her head buried in the sand. Why would you not allow a customer who is wanting to purchase something that you have to sell, to do so? And to have her employees practically terrified to use their heads and assist customers. There were several other basic requests that they couldn’t assist with because of special rules. Oh, and they jerk the bathrooms locked. You must get a key at the counter. Virtually every other business that does this has a sign instructing customers to get the key from the counter. Not Dairy Queen. So when the three people in line for the men’s room had been standing there waiting for a few minutes without anyone exiting, I asked at the counter if the bathroom was out of order. She said, “No, yall need the key”. I said, so the last two waitresses who took food out to tables (this is a very small dining area, they clearly saw people waiting in line for the bathroom) didn’t think to tell the people in line that they needed a key?” She said, “No one asked” …. Why would someone ask, there is no sign indicating that a key is needed. Again, this is a tiny dining room, maybe 6 or 7 tables. The bathrooms are clearly in view of the entire staff and customers. Why they felt the need to kick them in the first place is hilarious. No one is going to be able to “sneak in” and use the bathroom without the staff seeing them. Another stupid rule that fails to place the needs of customers first. So many Dairy Queen’s have closed in the past year. I say, reopen one of those and shut this mistake of a store down!!!

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