McDonald's

3.5
1505 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19001 East US Highway 175, Mabank, TX
75147, United States

Hours

Reviews

3.5
1,505 reviews
5 stars
552
4 stars
319
3 stars
255
2 stars
125
1 star
254

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for mobile orders, with some waiting over 30 minutes without service.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer frustration.

Food Quality

Numerous complaints were made about cold, stale, or improperly cooked food, including soggy fries and burnt patties.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers noting unprofessional behavior from employees.

Cleanliness

Several reviews mentioned dirty conditions in the restaurant, including unclean tables and unsanitary food handling practices.
  • IH
    Iris Herndon
    Nov 16, 2025
    1.0
    Horrible don’t waste time or money night shift is especially horrible
  • MN
    MM Nmn
    Nov 7, 2025
    1.0
    Order took forever… well over 20 mins for 2 meals only. Nothing special.
  • SW
    S W
    Oct 23, 2025
    1.0
    This is one of three worst experiences I've ever had with this McDonald's. I've had delivery twice and both are pathetic. Sandwiches never made correctly and french fries hard as brick. This franchise have people who have no concern for getting orders correct, they just wanna get something out the door or window and expect you to be satisfied with it. Delivery fees aren't cheap. People call for delivery because they're not able to pickup, the least you can do is get an order correct, fresh, and hot. Instead of McDonald's, should be McDummies! My experience has been horrible and I feel people should be cautious if you order here. Make sure your food is how you want it, make sure it is hot and fresh and please, do not order online!!!!! This McDonald's is not ready for this service yet! I give a one star to McDonald's and give five stars to the delivery drivers who work so hard to get orders delivered now they are awesome! Overall impression 0.
  • AK
    Alyssa Kelly
    Oct 12, 2025
    2.0
    So basically we had a Mobil order I guess I’m just sick of the not listening it was a Mobil order the burger was supposed to be plain and dry and you put everything on it so much for listening skills can’t even read either apparently. I can’t imagine if I ordered in line cause there would have been no listening so next time someone wants a plain and dry burger do so what if we are allergic that would be on you guys
  • AW
    Allan Wassenberg
    Oct 9, 2025
    1.0
    By far the first restaurant to achive the main 3 issues as to sales decline. Efficiency, quality and service all 3 are poor the efficency is so on par with poor quality, and customer service that its gotten to be a staple for that store. No matter who u have gm that store it starts from the top not the bottom think higher youll fix the issue. This store is a brand of chaos that never seems to change I always always have something wrong with it either they poor the entire salt box on the fries, never fill the fries up, never have ketchup, napkins or straws in drive thru bags, always burnt old meat patties half the time no dehy onions and seriously today got 4 mcdoubles all the way didnt get 1 slice of cheese at all, no onion on 2 of them but extra on one, 1 pickle on 2 of them 3 on the other 2 a small dibby dap of ketchup and mustard all I tasted was the salty burnt patties I called their corporate office and never got a response back. This is by far past my point. Small story 7 years ago got aluminum foil in my burger at the burger king in gbc texas I have never went back as of today u lost me as a McDonald's customer not just for u but ur entire brand as a whol ill take my business to braums or whataburger.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's in Mabank, TX?

McDonald's in Mabank, TX is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

What are the drive-thru hours at this McDonald's?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.