Pizza Hut

Reviews

• MB

  Michelle Broyles

  4 days ago
  5.0
  The lady at the counter was so sweet and nice. 100
• KB

  Kerrington Briscoe

  Mar 31, 2026
  5.0
  i have had many great encounters at this place, and they will continue to get business out of me!
• ES

  Edgar Serrato

  Mar 29, 2026
  5.0
  this store is amazing! The manager trinady is all around a great person and you can tell she loves her job! Amazing crew Will be back 10/10
• TR

  Trinady Renfro

  Mar 28, 2026
  5.0
  love this restaurant!!
• LT

  Lizzie T

  Mar 9, 2026
  1.0
  Let me start by saying we haven't had Pizza Hut in YEARS, it's gone down hill but we thought we'd give it a shot, we are new to Texas so what the heck. Now, I get it, we live in Silsbee, too far. We ordered on Uber Eats because you don't deliver to where we are in Silsbee( no one does without a 3rd party platform like Uber Eats), again too far so it's our only option. BUT if you're not going to use the platform you signed up for as you would for your other deliveries closer to the store that you're doing on your own REMOVE your location from it! We ordered from Uber Eats last night, at 7:08pm, estimated delivery time 7:45-8:15pm. OK no big deal, we live in Silsbee, I get it, it takes a minute, we we're tired from yard work, remodeling our house, just life in general, didn't feel like cooking or driving to get food. We have an Uber One Membership might as well use it. Ordered the Ultimate Hut Bundle and a triple chocolate brownie, easy enough. One pizza was pretty much a supreme but we selected our own toppings to get all we wanted, the other meat lovers, both hand tossed, both with EXTRA CHEESE (at an extra cost), Cajun dry rub chicken nuggets (you take the bone out, it's not wings, it's a nugget!), bacon and cheese breadsticks and ranch. Time goes by and all it says is preparing our order, so we keep doing things around the house we were doing, an hour goes by same thing. I tell my husband maybe I should call and check, he says no, it's Sunday, it's coming, give it time. An HOUR goes by, still NOTHING, I told my husband I could have went there and back by now. He said to call. Well I call and can't get through. FINALLY, TWO HOURS later our order is on the way. It was not delivered until 9:31pm! Now to top it all off not only did the order that was supposed to take about an hour and 10 minutes take over TWO HOURS to get to us, it was cold! NO FAULT of the Uber driver, he tried. You could tell the pizzas had just sat there until they got COLD, plus we had our eyes glued to the app, after the first hour with no movement on our order. They took their sweet time making our food and then forgot about it I guess, it sat so long before being picked up, it got cold, chewy and dried out. Not only that the order instructions weren't even followed, there was no EXTRA CHEESE that I PAID FOR, the hand tossed crust which is supposed to be according to the website a lighter, airier, and thinner crust compared to their signature pan pizza, often brushed with a garlic-buttery flavor, which it was NOT, it was thin and dense and chewy and almost like thin crust. And all the bread taste like cinnamon and we ordered NOTHING cinnamon related! The chicken was chewy, the breadsticks were somewhat edible and the brownie was a whole chunk of brownie, not even cut, and they gave us a plastic knife to cut it OURSELVES, even Domino's cuts their cookie/brownie for you. NEVER AGAIN! Now I know why we haven't had Pizza Hut for years and won't have it again. ONE EXPERIENCE has left such a bad taste in our mouths that we're done with Pizza Hut. Back to Domino's we go! Happily! **noted** the picture is only after we forced ourselves to eat what we had because we had no choice, you can't return Uber Eats orders. The before and after looked exactly the same.