Subway

Reviews

• DS

  Destinee Scott

  Apr 17, 2026
  5.0
  🚨🚨PSA🚨🚨GO VISIT FAST 🚨🚨I had an amazing experience at the Subway on Frankford Avenue! Vanessa and Moses are hands down two of the hardest-working employees I’ve ever encountered. Our order was definitely on the “extra” side, but they handled everything with patience, precision, and professionalism these past 3 days.They paid close attention to every detail, stayed calm the entire time, and never once showed frustration or gave us any kind of attitude 🥰😘which is rare THESE DAYS and truly appreciated!! Customer service like this doesn’t go unnoticed.Vanessa and Moses deserve a raise, recognition, and honestly should be the standard across the entire Subway brand. If every location had people like them, the experience would be top-tier everywhere. Thank you both for going above and beyond! ❤️Des❤️the extra parmasan cheese girl❤️
• MP

  mark perez

  Apr 17, 2026
  1.0
  WILL BE PRESSING CHARGES AND SUING DUE TO VANNESA THE MANAGER I am formally raising a serious concern regarding the unacceptable treatment my family and I experienced during our recent visit. From the outset, the level of customer service was extremely poor. We waited approximately eight minutes just to place an order, while the employee appeared visibly irritated and disengaged. When I politely asked if I could substitute ham for turkey, I was abruptly told “no” in a dismissive and unprofessional manner. Following that interaction, my order was noticeably shorted, which only added to the frustration. Additionally, my mother’s footlong sandwich was prepared incorrectly. She received only three tomato slices across the entire sandwich, and when we questioned this, another the manager who so called has a certificate insisted that this was “standard,” which is clearly inaccurate. The response was not only incorrect but delivered with an unwillingness to correct the mistake. The situation escalated further when we requested to speak with a manager. Our request was refused, due to the last saying she is the manager and can do what ever she wants and when we attempted to call the store directly, the phone rang then the manager who was rude answered laughed and stated, “you’re not going to get a hold of anyone,” which is completely unacceptable behavior in any customer-facing environment. What is most concerning is that the individuals involved claimed to be “Employee of the Month,” yet demonstrated a complete lack of professionalism, accountability, and basic customer respect. There was no effort to resolve the issue, no apology, and no attempt to provide even minimal customer care. This experience was deeply disappointing. My family and I were simply trying to enjoy a meal together, and instead were met with hostility, dismissiveness, and inadequate service. Due to the nature of how we were treated, we are exploring further action to address this matter appropriately. I expect this issue to be taken seriously and reviewed at a corporate level.
• MG

  Matt Guyear

  Mar 28, 2026
  1.0
  Do not come to this subway. They refuse to honor the coupons that they send out, and refuse to honor the advertised specials on their website even though this location is listed.
• SG

  samw girl

  Mar 20, 2026
  1.0
  Poor customer service pulled up at 9:20pm left at 9:28 just waiting through drive thru for someone to take my order. Yall need to either hire more ppl or just shut the location down if you can't do the job
• SL

  Sunny Luanne

  Jan 5, 2026
  1.0
  I should have used my common sense and driven off. No one at the drive thru except me. I work 5 minutes away from this Frankfurt ave location so decided to come here and grab something. I arrived at 12:05pm and still awaiting to get my 6”inch tuna sandwich. It is now 12:28pm and still waiting.