McDonald's

Reviews

• ZT

  Zoe Trejo

  3 days ago
  1.0
  This McDonald’s is honestly a joke. The service is ridiculously slow and even then they still don’t manage to fulfill orders correctly. Waste of time and money.
• LA

  Lexi Aulgur

  Apr 2, 2026
  1.0
  20 minutes for a happy meal with an extra soda It shouldn't take 20 minutes.... Don't go inside no one works in the front for some sorry reason
• DC

  David Coronado

  Mar 27, 2026
  5.0
  I stopped by this McDonald’s on March 26th around lunchtime while working construction nearby on 4th and Milwaukee with two others. The only person I really saw helping customers was the manager, Saul . He was very polite and professional, and every time he handed out food he would say “Hope you enjoy” and “Thank you for coming in today,” which really stood out. The facility was also very clean and well-kept, which made the visit even better. Just wanted to recognize Saul for his great customer service it made a difference.
• DM

  Dennis Markus

  Mar 22, 2026
  2.0
  Ordered the big breakfast no hotcakes! This would include scrambled eggs, sausage, biscuit and hashbrowns! What I got was hotcakes and hashbrowns no eggs sausage or a biscuit!
• BC

  Bridgette Castillo

  Mar 18, 2026
  1.0
  I hate to leave a negative review, but this location has consistently been the worst I’ve experienced in Lubbock. Before, I was excited because the restaurant looked new and well-kept. I ordered the Big Arch Burger for the first time, and it was completely wrong—missing multiple key ingredients (pickles, cheese, fried onions, lettuce). It was basically just buns, meat, and a small amount of sauce. Today was even more frustrating. I placed a mobile breakfast order and arrived at 10:37 AM. I’ve never had issues at other locations arriving shortly after the breakfast cutoff, but here it was a problem. At the window, I was told hashbrowns were no longer available and offered fries instead. I politely declined and asked if they could still make the hashbrown, and instead of a clear answer, I was sent into a confusing back-and-forth with multiple employees and managers. After waiting several minutes, I was handed only two watered-down iced caramel macchiatos and told to have a good day—without any of the food I ordered. When I pointed this out, it led to more confusion, more waiting, and multiple “solutions” that didn’t make sense. The entire situation took over 30 minutes, and I ultimately left without any of my food. What made it worse is that I wasn’t even able to get a refund at the location—something I’ve never experienced before, as other locations have always been able to cancel or refund mobile orders without issue. Eventually, they offered to cook the food if I pulled forward—but at that point, I had already been waiting far longer than necessary. If that was an option, it should have been communicated from the start. Overall, this location seriously needs improvement in service, communication, and consistency. The experience felt disorganized from start to finish and doesn’t reflect the standard I expect.