Wendy's

2.9
182 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
212 University Ave, Lubbock, TX
79415, United States

Hours

Reviews

2.9
182 reviews
5 stars
62
4 stars
19
3 stars
17
2 stars
12
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly from management.

Food Quality

Numerous reviews mentioned cold, old, or improperly prepared food, including issues with fries and burgers.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and issues with mobile orders.

Cleanliness

While some customers noted cleanliness, others reported dirty dining areas and unsanitary conditions.

Long Wait Times

Several customers experienced excessive wait times for their orders, both in drive-thru and dine-in.
  • LW
    Latoya Wynn
    Jan 5, 2026
    1.0
    Went on lunch break to grab a biggie bag, everything cold, employees rude with lack of customer service
  • EM
    Esmeralda Martinez
    Dec 11, 2025
    5.0
    Went thrift drive through nice and fresh food took 6min but they did warm cause they do the strips fast
  • TJ
    T. Jones
    Sep 6, 2025
    1.0
    Waited in the drive thru nearly 30 mins with only 1 car in front of me just before midnight. I ordered 2 chillis and a burger. 2nd time I went about a week later, they had no chilli (the only thing i ordered) and had to get a refund. Frustrating since the one closes to me doesn't have chilli as an online menu option so I have to drive twice as far for subpar service
  • JB
    julie balderas
    Jul 20, 2025
    5.0
    Very clean place, friendly staff. Guadalupe at the window was great. Had the Fuego meal, 10/10.
  • EG
    Equis G
    Oct 15, 2022
    1.0
    Whenever I go there is always something missing and tonight I got turned away because I was using the drive thru without a car, but I was a paying customer

Frequently Asked Questions About Wendy's

Is 212 University Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's located at 212 University Ave, Lubbock, TX?

The drive-thru is open Monday to Friday from 7:00 AM to 1:00 AM, and on Saturday and Sunday from 8:00 AM to 1:00 AM.