Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Feedback on customer service is mixed; while some customers praised friendly staff and quick service, others reported rude behavior and poor handling of orders.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Cleanliness
Several customers noted cleanliness issues, particularly with the dining area and restrooms, which detracted from their overall experience.
Food Quality
There are complaints about food quality, including cold and stale items, as well as dissatisfaction with specific menu offerings.
Operational Hours
Customers expressed frustration over inconsistent operational hours, with reports of the location closing earlier than advertised.
JP
Jaime Peltier
1 day ago
5.0
They were very efficient, & food was nice ,& hot. Thank you
IC
Isaac Clemens
Dec 23, 2025
1.0
Ordered a baked potato in the app. Arrived to be told that they had no potatoes and could not take it off our order. Did not receive any money back for it
RC
Ramon Chavez
Dec 11, 2025
1.0
Closing time online shows 2:30am. This is not true. They closed at 2am. Refusing to speak to me at the drive thru. I waited at their window. They looked at me, and did not speak to me. I waived at them, and they shook their head “no.” The least they could do is say “We’re closed”
I would give 0 stars if I could.
GD
Grace L Dewey
Nov 19, 2025
5.0
Good customer service here ..very on task.... Quick drive thru
MS
Mike Smith
Nov 12, 2025
5.0
Went to the Wendy's at 4th & Frankford at 2:30pm on Veteran's Day to get their free food for veterans. A nice young lady told me that it was just for breakfast, so I was too late. I said OK I'll see you next year for breakfast, and started to leave. She had a sad expression on her face, and said "Well, I can't let you leave with nothing" and she gave me a small chocolate malt. I thought that was the sweetest thing to happen to me in a long time. I want to add that I do go to Wendy's on a regular basis because it's one of only 2 fast-food restaurants that have good burgers & etc. And that cold chocolate malt sure warmed my heart! Didn't get her name, but thanks to that young lady! She gets a score of 6 out of 5 from this veteran!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's on 4th Street in Lubbock?
The drive-thru is open Monday to Thursday from 7:00 AM to 1:00 AM, Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, this Wendy's serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout at this location?
Yes, you can order via the Wendy's app or their website for delivery and takeout where available.
What payment options are accepted at Wendy's on 4th Street?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's 4th Street location for feedback or questions?
You can contact them directly at (806) 503-2531 or reach the Customer Care team via their Contact page or phone number 888-624-8140.
Is Wendy's on 4th Street currently hiring?
To check hiring status, visit the Wendy's Careers page and search for jobs in Lubbock, TX side.
Are there any nearby fast food restaurants close to Wendy's 4th Street?
Yes, Taco Bell and Sonic Drive-In are close by if you're looking for other fast food options.
Where can I buy a Wendy's gift card near 4th Street location?
Wendy's gift cards are available in-store at this Wendy's, online through their gift card portal, and in some retail locations nearby.
What nearby places can I visit after dining at Wendy's on 4th Street?
You can visit The Boxing Club for martial arts, GameStop for video games and entertainment, or Rise N Shine Donuts for bakery treats.
Are there gas stations near Wendy's on 4th Street?
Yes, Alon, DK, and Chevron Station Lubbock gas stations are nearby, useful for refueling before or after your visit.