Wendy's

3.6
1019 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5721 4th St, Lubbock, TX
79416, United States

Hours

Reviews

3.6
1,019 reviews
5 stars
405
4 stars
215
3 stars
148
2 stars
80
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly staff and quick service, others reported rude behavior and poor handling of orders.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Cleanliness

Several customers noted cleanliness issues, particularly with the dining area and restrooms, which detracted from their overall experience.

Food Quality

There are complaints about food quality, including cold and stale items, as well as dissatisfaction with specific menu offerings.

Operational Hours

Customers expressed frustration over inconsistent operational hours, with reports of the location closing earlier than advertised.
  • JP
    Jaime Peltier
    1 day ago
    5.0
    They were very efficient, & food was nice ,& hot. Thank you
  • IC
    Isaac Clemens
    Dec 23, 2025
    1.0
    Ordered a baked potato in the app. Arrived to be told that they had no potatoes and could not take it off our order. Did not receive any money back for it
  • RC
    Ramon Chavez
    Dec 11, 2025
    1.0
    Closing time online shows 2:30am. This is not true. They closed at 2am. Refusing to speak to me at the drive thru. I waited at their window. They looked at me, and did not speak to me. I waived at them, and they shook their head “no.” The least they could do is say “We’re closed” I would give 0 stars if I could.
  • GD
    Grace L Dewey
    Nov 19, 2025
    5.0
    Good customer service here ..very on task.... Quick drive thru
  • MS
    Mike Smith
    Nov 12, 2025
    5.0
    Went to the Wendy's at 4th & Frankford at 2:30pm on Veteran's Day to get their free food for veterans. A nice young lady told me that it was just for breakfast, so I was too late. I said OK I'll see you next year for breakfast, and started to leave. She had a sad expression on her face, and said "Well, I can't let you leave with nothing" and she gave me a small chocolate malt. I thought that was the sweetest thing to happen to me in a long time. I want to add that I do go to Wendy's on a regular basis because it's one of only 2 fast-food restaurants that have good burgers & etc. And that cold chocolate malt sure warmed my heart! Didn't get her name, but thanks to that young lady! She gets a score of 6 out of 5 from this veteran!

Frequently Asked Questions About Wendy's

Is 4th Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on 4th Street in Lubbock?

The drive-thru is open Monday to Thursday from 7:00 AM to 1:00 AM, Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.