Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with incorrect orders, including missing items and wrong modifications.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others reported rudeness and poor service.
Cleanliness
Numerous reviews highlighted unsanitary conditions, particularly in restrooms and dining areas.
Food Quality
Several customers expressed disappointment with food freshness and quality, citing cold or stale items.
Atmosphere
The restaurant's ambiance received mixed reviews, with some enjoying the vibe while others noted outdated decor and cleanliness issues.
MS
Mike Smith
Nov 12, 2025
5.0
Went to the Wendy's at 4th & Frankford at 2:30pm on Veteran's Day to get their free food for veterans. A nice young lady told me that it was just for breakfast, so I was too late. I said OK I'll see you next year for breakfast, and started to leave. She had a sad expression on her face, and said "Well, I can't let you leave with nothing" and she gave me a small chocolate malt. I thought that was the sweetest thing to happen to me in a long time. I want to add that I do go to Wendy's on a regular basis because it's one of only 2 fast-food restaurants that have good burgers & etc. And that cold chocolate malt sure warmed my heart! Didn't get her name, but thanks to that young lady! She gets a score of 6 out of 5 from this veteran!
CL
Cecil Luna
Sep 16, 2025
1.0
Ordered a double with no cheese. I received a double with cheese. I was literally the only customer there at 9:15pm. The receipt is correct so I’m not blaming the person that took my order. I am blaming the idiot that made it. It’s SO SIMPLE just don’t put cheese on it. That’s all ya gotta do, is less work.
Extremely disappointing.
My fault for not double checking before I left the drive through, I just figured it was such a simple order, surely they don’t mess it up. I was wrong.
It wouldn’t be a big deal if the cheese wasn’t completely melted into the beef patties. I would just remove the cheese but you can’t remove the cheese when it’s melted into every crevice of the beef.
IN
Ip N
Sep 11, 2025
5.0
Loved the olde school vibe of the interior. Really made me feel like I had stepped back. Stepped back into a simpler time where if you didn’t have cash you could just give them your card and they would bring out that big ol card machine and they would put your card in and then they would put the carbon copy thing on top and then slide it from right to left and it would make this loud *SHHGHKT SKKGHT* sound. But that’s how you knew that it was gon be ireee. I don’t like the new WENSDAYS CROSSOVER. The SAUCE was STRANGE AND GREY…. Why is the sauce grey. I turn 67 years old tomorrow
VR
Victoria R
Sep 6, 2025
1.0
Why would anyone advertise a brownie Oreo frosty and not put brownies in it!? Ridiculous that’s false advertising! And when I asked why there wasn’t any brownies in the frosty I was told oh no the chocolate inside is the brownie sooooo you mean the chocolate syrup that’s mixed into the frosty is supposed to be the brownie? Disappointing
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Lubbock, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Lubbock, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (806) 503-2531.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 4th Street Wendy’s serve breakfast?
Yes, this Wendy’s location in Lubbock, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on 4th Street in Lubbock?
The drive-thru is open Monday to Thursday from 7:00 AM to 1:00 AM, Friday from 7:00 AM to 2:00 AM, Saturday from 8:00 AM to 2:00 AM, and Sunday from 8:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, this Wendy's serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout at this location?
Yes, you can order via the Wendy's app or their website for delivery and takeout where available.
What payment options are accepted at Wendy's on 4th Street?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's 4th Street location for feedback or questions?
You can contact them directly at (806) 503-2531 or reach the Customer Care team via their Contact page or phone number 888-624-8140.
Is Wendy's on 4th Street currently hiring?
To check hiring status, visit the Wendy's Careers page and search for jobs in Lubbock, TX side.
Are there any nearby fast food restaurants close to Wendy's 4th Street?
Yes, Taco Bell and Sonic Drive-In are close by if you're looking for other fast food options.
Where can I buy a Wendy's gift card near 4th Street location?
Wendy's gift cards are available in-store at this Wendy's, online through their gift card portal, and in some retail locations nearby.
What nearby places can I visit after dining at Wendy's on 4th Street?
You can visit The Boxing Club for martial arts, GameStop for video games and entertainment, or Rise N Shine Donuts for bakery treats.
Are there gas stations near Wendy's on 4th Street?
Yes, Alon, DK, and Chevron Station Lubbock gas stations are nearby, useful for refueling before or after your visit.