Wendy's

3.6
1012 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5721 4th St, Lubbock, TX
79416, United States

Hours

Reviews

3.6
1,012 reviews
5 stars
402
4 stars
215
3 stars
146
2 stars
80
1 star
169

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, others reported rudeness and poor service.

Cleanliness

Numerous reviews highlighted unsanitary conditions, particularly in restrooms and dining areas.

Food Quality

Several customers expressed disappointment with food freshness and quality, citing cold or stale items.

Atmosphere

The restaurant's ambiance received mixed reviews, with some enjoying the vibe while others noted outdated decor and cleanliness issues.
  • MS
    Mike Smith
    Nov 12, 2025
    5.0
    Went to the Wendy's at 4th & Frankford at 2:30pm on Veteran's Day to get their free food for veterans. A nice young lady told me that it was just for breakfast, so I was too late. I said OK I'll see you next year for breakfast, and started to leave. She had a sad expression on her face, and said "Well, I can't let you leave with nothing" and she gave me a small chocolate malt. I thought that was the sweetest thing to happen to me in a long time. I want to add that I do go to Wendy's on a regular basis because it's one of only 2 fast-food restaurants that have good burgers & etc. And that cold chocolate malt sure warmed my heart! Didn't get her name, but thanks to that young lady! She gets a score of 6 out of 5 from this veteran!
  • CL
    Cecil Luna
    Sep 16, 2025
    1.0
    Ordered a double with no cheese. I received a double with cheese. I was literally the only customer there at 9:15pm. The receipt is correct so I’m not blaming the person that took my order. I am blaming the idiot that made it. It’s SO SIMPLE just don’t put cheese on it. That’s all ya gotta do, is less work. Extremely disappointing. My fault for not double checking before I left the drive through, I just figured it was such a simple order, surely they don’t mess it up. I was wrong. It wouldn’t be a big deal if the cheese wasn’t completely melted into the beef patties. I would just remove the cheese but you can’t remove the cheese when it’s melted into every crevice of the beef.
  • IN
    Ip N
    Sep 11, 2025
    5.0
    Loved the olde school vibe of the interior. Really made me feel like I had stepped back. Stepped back into a simpler time where if you didn’t have cash you could just give them your card and they would bring out that big ol card machine and they would put your card in and then they would put the carbon copy thing on top and then slide it from right to left and it would make this loud *SHHGHKT SKKGHT* sound. But that’s how you knew that it was gon be ireee. I don’t like the new WENSDAYS CROSSOVER. The SAUCE was STRANGE AND GREY…. Why is the sauce grey. I turn 67 years old tomorrow
  • VR
    Victoria R
    Sep 6, 2025
    1.0
    Why would anyone advertise a brownie Oreo frosty and not put brownies in it!? Ridiculous that’s false advertising! And when I asked why there wasn’t any brownies in the frosty I was told oh no the chocolate inside is the brownie sooooo you mean the chocolate syrup that’s mixed into the frosty is supposed to be the brownie? Disappointing
  • LB
    LD Brown
    Sep 5, 2025
    5.0
    They always have a good reason to try new 🍔

Frequently Asked Questions About Wendy's

Is 4th Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.