Brand Certified
Wendy's
3.8(309 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
5111 98th St, Lubbock, TX
79424, United States
Certified by Wendy's • Mar 01, 2026
(806) 503-2549
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/tx/lubbock/5111-98th-st
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.8
309 reviews
5 stars
152
4 stars
55
3 stars
31
2 stars
15
1 star
56
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold, old, or improperly prepared items.
Customer Service
Numerous reviews highlighted poor customer service, including rudeness from staff and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, particularly in the restrooms, which detracted from their dining experience.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed their meals, indicating that experiences can vary.
- SRShawn RenzoFeb 20, 20261.0I ordered two junior bacon cheeseburger deluxe and a fish sandwich with a coke. When I got the sandwiches, the burgers had no cheese.The fish sandwich had no cheese and no pickles. I took all three sandwiches back, and they remade them. The bacon cheeseburger deluxe were fine. The fish sandwich still had no cheese, and no pickles and the lady that made the sandwiches scalded me. Telling me next time to clarify my order. I checked the order before I drove off.And the fish sandwich still had no cheese or pickles. I told the lady it was wrong again. And she repeated what I told her the first time the sandwich had no pickles or cheese. I said, right?That's why I brought it back.It's supposed to. LadyTaking the money at the window was nice and gave me a free frosty, does the lady making the sandwiches?Has no business talking to the customer?Whatsoever because she's plain rude! And by the way, the small coke that I got was actually a doctor pepper..... I don't expect a lot but for eighteen bucks. But my order should be right. And if it's not, they should be courteous about it. That's probably why wendy's is closing so many restaurants around the country. Their food is okay, they just can't find good help!
- SSSandyFeb 10, 20265.0Nice and clean the staff are friendly and the service is fast. Plus you get up to 35% cash back in the upside app.
- RCRaphiel CoffeyJan 21, 20261.0It's very cold inside they said they don't control the heat witch is very stupid so you have to eat inside freezing even cooks wearing jackets behind counter
- SRSara RodriguezDec 30, 20255.0All smiles ☺️😁 great service, delicious food 🤤
- TTTylerDec 26, 20251.0When did they decide to add cheese to the potatoes as a default? Absolutely horrible. Burger was gross as well. Won't be coming back.
Frequently Asked Questions About Wendy's
What are the drive-thru hours at Wendy's located at 5111 98th St, Lubbock, TX?
The drive-thru is open Monday through Friday from 7:00 AM to 12:00 AM, and on Saturday and Sunday from 8:00 AM to 12:00 AM.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Lubbock, TX serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout from this location?
Yes, this Wendy's offers dine-in, drive-thru, delivery, and takeout services. Delivery availability depends on your area and can be checked via their app or order.wendys.com.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Visa, Mastercard, Discover, and cash payments.
How can I contact the Wendy's at 5111 98th St for questions or feedback?
You can call the location directly at (806) 503-2549 or reach their Customer Care team through live chat or phone at 888-624-8140. Feedback can also be submitted via Wendy's online Customer Satisfaction Survey.
Where can I find Wendy's menu and pricing information for the Lubbock location?
Menu and pricing can be found at https://order.wendys.com or the Wendy's mobile app by selecting this location.
What are some nearby places I can visit around Wendy's at 5111 98th St?
Nearby you can find Walgreens pharmacy and convenience stores, Starbucks coffee shop, Jack in the Box fast food restaurant, and a Redbox rental kiosk. These locations make it convenient to shop, grab coffee, or rent videos before or after your meal at Wendy's.
Are there any nearby gas stations near this Wendy's location?
Yes, nearby gas stations include Alon, DK Gas Station, ALON 7-Eleven, and 7-Eleven which can be convenient for refueling your vehicle during your visit.
Can I find beauty and spa services near the Wendy's at 5111 98th St?
Yes, several beauty salons and spas are nearby, including Lubbock Dermatology and Skin Cancer Center, Laser Dynamics - Lubbock, T's Nails & Spa, Tropical Nail & Spa, and LiLi Nails & Spa Lubbock.
Is there a Wendy's app to order food conveniently?
Yes, Wendy's has a mobile app available on the Apple App Store for easy ordering, coupons, and meals to go.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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