Wendy's

3.8
302 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5111 98th St, Lubbock, TX
79424, United States

Hours

Reviews

3.8
302 reviews
5 stars
150
4 stars
53
3 stars
31
2 stars
15
1 star
53

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, particularly in the restrooms, with complaints of foul odors and dirty floors.

Food Quality

Several reviews mentioned issues with food quality, including cold, old, or improperly prepared items, leading to dissatisfaction.

Customer Service

There were numerous complaints about rude or unhelpful staff, with some customers feeling ignored or treated poorly during their visits.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, or items not prepared as requested.

Positive Staff Interactions

Despite negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service can vary.
  • EB
    E. Bentz
    Nov 16, 2025
    5.0
    Very clean and modern restaurant. Easy to find location.
  • 3Z
    3 T Digital Designs ZX
    Oct 23, 2025
    1.0
    3rd time in a month Ive been here and the restrooms are disgusting!!! The lingering smell of raw sewage is God awful!!!!!
  • WB
    William Brewer
    Oct 11, 2025
    5.0
    Sharonda!!!!! Sharonda!!!! Sharonda!!!! She made this experience great! Very sweet and nice! And of course the food was A1!
  • JC
    Jarod Cope
    Sep 24, 2025
    5.0
    Linda the manager was wonderful! Love this location!!
  • ZR
    Zachary Reshovsky
    Sep 10, 2025
    1.0
    Updating reviews from a cross-country road trip, and am NOT happy with my experience at this Wendy's. People here answered with filler words and clearly didn't know basic information about product, which dissuaded me from ordering anything at this Wendy's. How can we trust the product quality when you call on the phone, ask questions about ribs and 3 for 8, and then the service person just says "yeah what" and eventually proffers you an answer. Keep driving to Austin! Food and service is better there!

Frequently Asked Questions About Wendy's

Is 98th & Slide Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.