Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Multiple customers reported unsanitary conditions, particularly in the restrooms, with complaints of foul odors and dirty floors.
Food Quality
Several reviews mentioned issues with food quality, including cold, old, or improperly prepared items, leading to dissatisfaction.
Customer Service
There were numerous complaints about rude or unhelpful staff, with some customers feeling ignored or treated poorly during their visits.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, or items not prepared as requested.
Positive Staff Interactions
Despite negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service can vary.
EB
E. Bentz
Nov 16, 2025
5.0
Very clean and modern restaurant. Easy to find location.
3Z
3 T Digital Designs ZX
Oct 23, 2025
1.0
3rd time in a month Ive been here and the restrooms are disgusting!!! The lingering smell of raw sewage is God awful!!!!!
WB
William Brewer
Oct 11, 2025
5.0
Sharonda!!!!! Sharonda!!!! Sharonda!!!! She made this experience great! Very sweet and nice! And of course the food was A1!
JC
Jarod Cope
Sep 24, 2025
5.0
Linda the manager was wonderful! Love this location!!
ZR
Zachary Reshovsky
Sep 10, 2025
1.0
Updating reviews from a cross-country road trip, and am NOT happy with my experience at this Wendy's. People here answered with filler words and clearly didn't know basic information about product, which dissuaded me from ordering anything at this Wendy's. How can we trust the product quality when you call on the phone, ask questions about ribs and 3 for 8, and then the service person just says "yeah what" and eventually proffers you an answer.
Keep driving to Austin! Food and service is better there!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Lubbock, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Lubbock, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (806) 503-2549.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 98th & Slide Rd Wendy’s serve breakfast?
Yes, this Wendy’s location in Lubbock, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's located at 5111 98th St, Lubbock, TX?
The drive-thru is open Monday through Friday from 7:00 AM to 12:00 AM, and on Saturday and Sunday from 8:00 AM to 12:00 AM.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Lubbock, TX serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout from this location?
Yes, this Wendy's offers dine-in, drive-thru, delivery, and takeout services. Delivery availability depends on your area and can be checked via their app or order.wendys.com.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Visa, Mastercard, Discover, and cash payments.
How can I contact the Wendy's at 5111 98th St for questions or feedback?
You can call the location directly at (806) 503-2549 or reach their Customer Care team through live chat or phone at 888-624-8140. Feedback can also be submitted via Wendy's online Customer Satisfaction Survey.
Where can I find Wendy's menu and pricing information for the Lubbock location?
Menu and pricing can be found at https://order.wendys.com or the Wendy's mobile app by selecting this location.
What are some nearby places I can visit around Wendy's at 5111 98th St?
Nearby you can find Walgreens pharmacy and convenience stores, Starbucks coffee shop, Jack in the Box fast food restaurant, and a Redbox rental kiosk. These locations make it convenient to shop, grab coffee, or rent videos before or after your meal at Wendy's.
Are there any nearby gas stations near this Wendy's location?
Yes, nearby gas stations include Alon, DK Gas Station, ALON 7-Eleven, and 7-Eleven which can be convenient for refueling your vehicle during your visit.
Can I find beauty and spa services near the Wendy's at 5111 98th St?
Yes, several beauty salons and spas are nearby, including Lubbock Dermatology and Skin Cancer Center, Laser Dynamics - Lubbock, T's Nails & Spa, Tropical Nail & Spa, and LiLi Nails & Spa Lubbock.
Is there a Wendy's app to order food conveniently?
Yes, Wendy's has a mobile app available on the Apple App Store for easy ordering, coupons, and meals to go.