Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported receiving cold, stale, or poorly prepared food, including cold fries and undercooked items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
While some customers noted cleanliness in the dining area, others reported unsanitary conditions and poorly maintained equipment.
Inconsistency
Frequent complaints about inconsistent food quality and service experiences, with some customers having positive experiences while others faced significant issues.
EP
Erin Pierce
Feb 12, 2026
4.0
I’ve only gone to the drive through
RD
Romeo duh
Jan 13, 2026
1.0
Sorry but they need to go 😭 wrap ts up
SD
Stephaine Daniel
Jan 7, 2026
1.0
This place needs to be shut down or everybody needs to be fired and rehired. They have no sauces in stock food was thrown together Cold fries. I don't know if they don't clean out the team machines or what but every time of the 10 11 times I've ordered here my tea has been soured and wrong they always give you sweet tea when you ask her unsweet and it still soured and it tastes like soap. Something seriously needs to be done about this location before somebody gets food poisoning
BO
Benito Onofre
Dec 24, 2025
1.0
Got there and order our food waited half a hour to get to the front just for them to tell us the card machine was down all day
JD
Jennifer Dorman
Dec 10, 2025
5.0
Probably one of the quickest drive-throughs. I have ever been through
Wonderful employees
What are the operating hours of Wendy's drive-through in Lubbock, TX?
Wendy's drive-through is open Monday through Friday from 7:00 AM to 1:00 AM, and on Saturday and Sunday from 8:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, Wendy's at 2505 S Loop 289, Lubbock, TX serves breakfast items including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order delivery or takeout from Wendy's?
Yes, Wendy's offers delivery and takeout through their app or website. Check availability near you on their app or at order.wendys.com.
What payment methods are accepted at Wendy's on S Loop 289?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's in Lubbock for feedback or questions?
You can contact Wendy's customer care team via their website live chat, call 888-624-8140, fill out an online survey, or call the store directly at (806) 503-3459.
Are there any nearby places of interest around Wendy's at 2505 S Loop 289?
Yes, nearby places include Sweet Celebrations Bakery & Supplies, Poka Lambro Plaza shopping center, and Target Store Lubbock for shopping and local amenities.
Where can I find other food options near Wendy's at this location?
Near Wendy's, there is Little Caesars Pizza and Lubbock's Breakfast House and Grill offering other dining choices.
What nearby services can I access around Wendy's on S Loop 289?
Nearby services include CVS Pharmacy, Farmers Insurance - Joshua Copeland, Concentra Urgent Care, and Wells Fargo ATM for health, insurance, medical care, and banking needs.
Does Wendy's offer in-store dining and drive-thru options?
Yes, this Wendy's location serves dine-in customers and has a drive-thru lane available.
Where can I find Wendy's nutrition and allergen information?
Nutrition and allergen information is available on Wendy's website, mobile app, and in-restaurant posters where crew members can assist you.
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