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Taco Bell

3.7
(1716 reviews)

Business Details

402 Ave Q, Lubbock, TX
79401, United States
(806) 993-5076
https://locations.tacobell.com/tx/lubbock/402-ave-q.html

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 402 Ave Q in Lubbock. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
402 Ave Q, Lubbock, TX
79401, United States

Hours

Reviews

3.7
1,716 reviews
5 stars
727
4 stars
354
3 stars
271
2 stars
105
1 star
259

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported missing or incorrect items in their orders, leading to frustration and dissatisfaction.

Customer Service

Many reviews highlighted poor customer service, with instances of rudeness from staff and management, as well as a lack of responsiveness to customer complaints.

Food Quality

Customers frequently mentioned issues with food quality, including stale items, incorrect preparation, and overall dissatisfaction with the meals.

Cleanliness

The dining area was often described as dirty and poorly maintained, contributing to a negative dining experience.

Speed of Service

Several reviews noted extremely long wait times, both in the drive-thru and for in-store orders, indicating inefficiencies in service.
  • HH
    Hector Haechten
    Feb 21, 2026
    1.0
    By far the worst I’ve ever had. The kid in the window was great but the older was horrible! Stale Mexican pizza, asked for extra tomatoes and got maybe 3 small diced pieces. Taco supremes, came with no sour cream, no tomatoes and broken shells
  • WK
    Whit Kolman
    Feb 21, 2026
    1.0
    They missed my most expensive item on my order, so I went back in time before they closed, they then made me wait at the drive through speaker for 25-30 minutes, while they closed and I drove up to the window and got their attention, where I received attitude from the manager and was told to come back in the morning to get my item, instead of being given a refund or the missing item.
  • MH
    Mark Hernandez
    Feb 20, 2026
    1.0
    Bad experience only 2 cooks and one manager please do better then forgot half of my order of my box combo and 2 of my fries refusing to give me the rest of my order when they never gave me my reciept then I showed them the labels on the bags which has the whole order and let them Look in my bag still Didn’t want to give me my rest of my box combo I only got one burrito and not the other or cinna twists overall bad experience and won’t go back I called and called for my refund because I’m to far to go back after they still forgot many things they never answered smh do better at this establishment
  • CH
    Charles Herrin
    Feb 7, 2026
    5.0
    Great service for such a fast store prime getting an exceptional job with cleaning the restrooms on point , as soon as I made one single complaint , it was only a little bit of sink , a little bit of atkins in the sink and he was on top of it
  • AL
    adrianna lopez
    Feb 5, 2026
    1.0
    Ordered online. Still waited 15 minutes because my order wasn’t ready. The guy brought out my food and forgot my drinks. He went back to get them & I looked through the boxes and my nachos fries were missing along with the sauces i ordered as well. Came back and I told him what was missing i also included saying the nacho fries were a large.. CAME BACK with a regular size order and i told him it was suppose to be large. he ran back to get what i ordered. He came back out and told me he was doing alot for me and he was tired now. Very RUDE especially when the ticket has everything on there that needed to be in the order. Waited a total of 40 minutes for my food.NEVER AGAIN!

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 402 Ave Q in Lubbock?

The drive-through is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and until 3:00 AM on Friday and Saturday.

What is the address and contact phone number for this Taco Bell location?

Taco Bell is located at 402 Ave Q, Lubbock, TX 79401. You can contact them at +1 806-993-5076.

Brand Certified Facts from Taco Bell

This information is certified by Taco Bell and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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