Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Lubbock Subway® Restaurant at 6302 Frankford Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unhelpful responses to complaints.
Food Quality
Several customers reported issues with food quality, including stale bread, incorrect orders, and unsanitary conditions.
Staffing Issues
Many reviews mentioned being short-staffed, leading to slow service and overwhelmed employees.
Order Accuracy
A significant number of customers experienced problems with order accuracy, receiving incorrect items or missing ingredients.
SL
Sunny Luanne
Jan 5, 2026
1.0
I should have used my common sense and driven off. No one at the drive thru except me. I work 5 minutes away from this Frankfurt ave location so decided to come here and grab something. I arrived at 12:05pm and still awaiting to get my 6”inch tuna sandwich. It is now 12:28pm and still waiting.
CJ
Casidy Jones
Dec 9, 2025
1.0
Went for lunch with my BF. She the manager was very rude . Lettuce was brown and bread was so hard you could not pull it off the rest of the sandwich. When we asked for the sandwich to be remade the manager we r was very rude and snatched it out of our hands and proceeded to make the wrong sandwich. When I told her that was not my sandwich and asked if she was even paying attention to the one we had issues with she started yelling. I asked for my money back and was asking who owned that location she told me to shut up if I wanted it money back.
Then I got less back than I was charged
RC
Richard Casey
Oct 26, 2025
1.0
Very poor service. Ordered a sandwich and when I got it through door dash there was no mayo, no salt or pepper and it wasn’t even toasted, I actually called to make sure they toasted it and he said he would. Ruined the evening all together! I won’t be back
MM
Mack
Aug 7, 2025
1.0
Girl working seemed new. Barely cut my sandwich so everything was sticking out. Got 4 slices of meat on my foot long, and mayo spread everywhere. She was working on to-go order when we came in and immediately helped me, but 4 more people came in and the manager or other person working with her didnt come to help her. Just continued stocking bread when they're busy. Honestly just felt bad for the girl bc someone has got to have messed up her training to be this bad.
AA
Ashlyn Anguiano
Jul 31, 2025
1.0
The girl working there tonight needs to be fired 100 times