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Subway

3.6
(308 reviews)

Business Details

1109 University Ave, Lubbock, TX
79401, United States
(806) 701-3875
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Lubbock Subway® Restaurant at 1109 University Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1109 University Ave, Lubbock, TX
79401, United States

Hours

Reviews

3.6
308 reviews
5 stars
139
4 stars
55
3 stars
30
2 stars
19
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and unprofessional behavior.

Food Quality

Inconsistent food quality; several customers complained about incorrect orders, unsanitary conditions, and poor sandwich preparation.

Cleanliness

Multiple reports of unsanitary conditions, including dirty floors and improper food handling practices.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect sandwich preparations.

Speed of Service

Many customers experienced long wait times for both in-store and online orders, leading to frustration.
  • ZF
    zz fredo
    5 days ago
    5.0
    Alphonso and Chris the 2 guys at front that served me very cool guys and very respectful and great people. Made my subway great no problems great hospitality. Thank you.
  • JJ
    John Jennings
    Feb 18, 2026
    1.0
    Ordered a 5 meat Italian with lettuce olives ranch and black pepper. I had a coupon for 2 footlongs for $13.99 which I tried to use and they denied it because they said I got too expensive of a sandwich. I ended up paying $29 for 2 nasty sandwich’s and they made me delete the coupon. DEFINITELY WILL NEVER BE BACK.
  • TC
    Ta'Lisa Chavez
    Jan 25, 2026
    5.0
    Yes y'all got my order wrong at 12:00 a.m but when I called and explained what happened you guys took accountability and offered to solve the problem. Thank you for your kindness and respect, and for not being rude. I truly appreciate the way the staff today interacted with me and made things right, even apologizing again when they didn't have to.
  • AJ
    Alyssa Johnson
    Jan 20, 2026
    1.0
    01/18/26 I came to this location to get something to eat after getting off work, I didn’t even make it in the door. When I opened the door the whole floor was wet no workers were seen and there was a wet dog inside the establishment, and there was a pile of poop on the floor near the entrance. I left immediately and didn’t even order anything.
  • BM
    Bellas Mendez
    Jan 20, 2026
    1.0
    I’m absolutely disgusted in this place, would love to contact a manager about this, in the evening when I was sitting down there 2 people came in asking for a worker name Sam, THESE PEOPLE HAD A DOG ROAMING AROUND, and then a worker goes no to a dog running around. I THEN HEAR THE 2 GUYS GO “while Sam let us bring the dog in the kitchen last time” HOW DISGUSTING. Whoever that worker “SAM” should be disgusted . I should report this to the health department. Absolutely unacceptable

Brand Certified Facts from Subway

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Certified March 01, 2026Yext Knowledge Graph
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