Service Issues
Multiple customers reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service.
Food Quality
Several reviews highlighted inconsistent food quality, with complaints about cold or poorly prepared items, particularly fries and chicken strips.
Staff Friendliness
While some customers praised the friendliness of certain staff members, others reported rudeness and lack of attentiveness from employees.
App Functionality
Customers expressed frustration with the app's performance, including issues with ordering and location selection.
Positive Experiences
Despite the negative feedback, some customers noted positive experiences with quick service and good food at specific locations.