Service, Steaks and Standards - At Saltgrass Steak House we keep it simple and delicious. Every item on our menu is crafted in our award-winning scratch kitchen upholding our famous quality standards. Savor our Angus Beef steaks, tender BBQ ribs, our famous Shiner Bock beer bread or a slice of our famous Two-Fork Cheesecake that are made in house daily. Saltgrass offers an unforgettable experience for every guest including standout Happy Hour deals, large party accommodations and scrumptious Family Meal deals available for take-out. Make your next meal unforgettable with Saltgrass Steak House in Canyon West.
Mixed reviews on food quality; some enjoyed the steaks and appetizers, while others found them overcooked, cold, or lacking flavor.
Service Experience
Service quality varied significantly; some customers praised attentive and friendly staff, while others reported slow service and inattentiveness.
Pricing Concerns
Many customers felt the prices were too high for the quality of food received, leading to dissatisfaction.
Atmosphere
The restaurant's atmosphere received positive feedback for being cozy and welcoming, contributing to an enjoyable dining experience.
Manager Engagement
Several reviews highlighted positive interactions with managers who were attentive and responsive to customer concerns.
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Shannon B.
Nov 15, 2025
5.0
We had excellent service and the steak, I had the rib eye, it was cooked to perfection. This was the best steak I've had at a Salt Grass. I would definitely go again!
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rebecca barcenas
Nov 14, 2025
2.0
This place isnt all that, the service was bad. We had a waitress name Gabby. She took long in getting our drinks ,then we ordered an appetizer and was never brought to us, after she took our order , she came back 20 minutes later and said they only had prime rib for 2 out of 3 three that ordered it , so my son ordered something else. After that.
15 minutes later some man came to us did not introduce himself and said the prime rib was burnt so we had to order something else, it took long to get our order. I ordered a double vodka tall with topo chico and they charged me 21.50 . We were very disappointed. they only offered us a free dessert. Lol. GO SOMEWHERE ELSE
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Tina Wentworth
Nov 14, 2025
5.0
Food was very good and came quickly. Service was outstanding. All staff was very attentive. It got very busy while we were there (we were seated before the rush) and it was still a very comfortable noise level. The bill was $132 (before tip) for 2 large draft beers, 2 grand marnier, 2 prime rib dinners, and fried onions as appetizer. Salad and bread also. Reasonably priced. The atmosphere and ability to get the entire order correct and timely was well worth it!
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Richard Oliver Sr
Nov 12, 2025
5.0
The ribeye steak was cooked to perfection, wife’s Patty Melt was delicious and grandsons Steak Tips were perfect. Slight issue with Mac n cheese cold, but Keaton our server made it right quick. Keaton was an excellent server, I advise asking for him.
I hadn’t eaten at Saltgrass for 8 years because of a horrible tough ribeye I got in Midland and the night manger said “you ordered a ribeye what did you expect “ I ordered the bone in ribeye and couldn’t cut it with a knife. I decided to give the company another try. As a customer who ate once or twice a week in Dallas it was very disappointing. Glad I decided to try again.
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Jay
Oct 31, 2025
1.0
Asked the waiter about the Prime Rib and was told it was great tonight. Ordered a 16 oz Prime Rib medium temperature, but was brought a a steak that was pretty much beef jerky. Informed Jordan that my Prime Rib was not prepared medium. He returns a short time later to inform me they are no sold out of Prime Rib. I then respectfully asked Jordan to bring a menu and I would order something else. Jordan dropped off a menu and said he would be right back. Approximately 10 minutes later, Jordan finally returns to get my order. In the meantime, the rest of my party has already finished their meal. I informed Jordan I would just not ordered since it had taken him so long to return to take my order and since the party I was eating with had already completed their meal. Jordan was not apologetic at all nor did a manager come to the table to try and correct the issue. Was still charged 4.99 for a side spinach salad that was suppose to come with the meal. I will take my business to Texas Roadhouse.
Frequently Asked Questions About Saltgrass Steak House
Does Saltgrass Steak House accept reservations?
Yes, Saltgrass Steak House accepts reservations. You can reserve a table through https://www.saltgrass.com/location/saltgrass-lubbock/.
What are the regular business hours for Saltgrass Steak House in Canyon West, Lubbock?
Saltgrass Steak House is open daily from 11:00 AM to 9:30 PM on weekdays and Sundays, and until 10:00 PM on Fridays and Saturdays.
Does Saltgrass Steak House offer happy hour deals?
Yes, Saltgrass Steak House offers happy hour Monday through Friday from 3:00 PM to 7:00 PM. Happy hour is closed on weekends.
Are there delivery and pickup options available?
Yes, Saltgrass Steak House offers in-store pickup, curbside pickup, and delivery services. Delivery is available daily from 11:00 AM to 9:00 PM.
Can I order online from Saltgrass Steak House?
Yes, you can order online through their official website at https://www.saltgrass.com or via their online ordering platform https://saltgrass.alohaorderonline.com/.
What types of payment does Saltgrass Steak House accept?
Saltgrass Steak House accepts American Express, Cash, Check, Discover, Mastercard, Travelers Check, and Visa cards for payment.
What are some specialties and popular dishes at Saltgrass Steak House?
Famous dishes include Range Rattlers, Artichoke & Spinach Dip, Seafood Fondeaux, Hill Country Salad, Texas Cheesesteak Sandwich, Cowboy Ribeye, Silver Star Porterhouse, BBQ Baby Back Ribs, and Two-fork Cheesecake.
Which nearby places can I visit when dining at Saltgrass Steak House?
Nearby spots include Party City for party supplies, Bath & Body Works for beauty products, and Serenity Nail Spa for a relaxing nail treatment. These make great stops before or after your meal.
Is there a convenient location to shop for furniture close to Saltgrass Steak House?
Yes, nearby furniture stores such as Mathis Sleep, World Market, Conn's HomePlus, and Overstock Furniture and Mattress are close by for your shopping needs.
Where are some nearby entertainment or dining options around Saltgrass Steak House?
Close to Saltgrass Steak House, you can find Rusty Taco for casual dining, Twin Peaks Lubbock for sports bar atmosphere, and Main Event Lubbock offering entertainment and American food.