Portillo's Lubbock

Reviews

• JG

  Jami Garrett

  4 days ago
  2.0
  Ordered a beef and pepper sandwich with mozzarella ,peppers and the gravy on the side (cheese was extra) and a two hot dog meal with an order of hot peppers on the side (again extra charge). Came out with no gravy, no side of hot peppers and no cheese on the sandwich. The relish is unnaturally green and for all that trouble the food was MEH at best. Best part of the experience was the attendant in the patio area emptying trashes and wiping tables. She ran in twice to get our forgotten items. Don’t waste your time or money. Highly overrated. We won’t be back.
• ME

  Michael Elizondo

  5 days ago
  1.0
  This food was gross. The price was definitely not worth the food. They heavily rely on you getting sauces to make the meal better. The beef sandwich was doused in grease and bread was soggy. They apparently announced our number but we couldn't hear it because of how loud it was inside. I definitely don't see this place lasting long and can see why the rating is sitting at a 3.8. The atmosphere wasn't bad nor the people who worked here. They were all very nice.
• BS

  Brody Simmons

  6 days ago
  1.0
  We walked in trying to try it this place and it started out good but we order and instantly our food ready as if they premade the food so it wasn’t fresh then as we waited for our food a manager threatens an employee about firing her because she wasn’t doing good enough and the food just taste cheap the sauce isn’t even made in house like it’s store bought everything about this place feels like a cheap gas station of food don’t recommend
• JW

  John Wasiuta

  Feb 23, 2026
  1.0
  We ordered inside and it took over 40 minutes for our simple orders to come out. I’m pretty sure that’s why the sandwich came out as terrible as it did (not wet, not even extra wet, but actively falling apart and only held together by the paper wrapping). I tried a bite of my wife’s burger, which she refused to eat more of, and it was the worst I’ve ever had, with a taste I can only describe as, “Old Burger King from the fridge that was flash-boiled to warm up.” I might go back in 6 months to try the hot dogs, but my wife has vowed to never return.
• YA

  Yvette Arnold

  Feb 7, 2026
  1.0
  Would give 《-5 stars if that option was available. We were there about 5:30 on a week night. One person ordered a burger, a small drink and fries, another ordered two hot dogs, fries, small drink and one piece of cake, last person ordered one chili dog and a small drink. Neither person that got fries could eat them, way too salty. The chili dog had maybe 2 teaspoons of chili on it. It wasn't mentioned as we were ordering, but the chili had beans in it, Yuk. The chocolate cake was the only thing that was pretty good. All the rest went in the trash. We all left hungry, wishing we'd gone to the Plaza right across the street. Don't understand some reviews saying how reasonable the prices are. We found everything to be priced way too high. We expected a place that specializes in hot dogs to pretty much have it down. Not so with this place, they have a LOT to learn. Guess we just expected too much. It will be interesting to see how long this restaurant lasts. I give it six months.

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