Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2109 19th Street in Lubbock, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and lack of professionalism.
Food Quality
There were numerous complaints about the quality of the pizza, including issues with toppings, freshness, and overall taste.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, indicating a need for better cleanliness standards.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and delays in service.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and had positive experiences with food quality and service.
AA
Azlan
Dec 9, 2025
1.0
I got the worst food poisoning ever from a large pizza
CC
Crystal Collins
Dec 5, 2025
5.0
Always amazing 👏
RC
Randi Campuzano
Oct 24, 2025
1.0
Ordered 2 pizzas for dine in. Angelina was having a bad day or hates her job. Dining in seemed foreign to her. We were told we had to order our pizza at the counter before sitting at a table. Never asked if we wanted a drink, resulting in another order since they didn’t even have water to put in a cup. We were told that the pizza would be ready in 15-20 minutes. After about 30 minutes my husband went to the counter to question when it would be ready. IT WAS IN THE FREAKING WARMER, where they keep the carry out pizzas. Mind you, WE WERE THE ONLY PEOPLE IN THE RESTAURANT! A nice young lady apologized, but we were never offered to speak to a manager or a refund or even a discount. WORST SERVICE EVER!
SW
Shawn Ward
Oct 23, 2025
1.0
Been here 3 times in the past 2 months and all 3 times pizza has been trash
AM
Angel Martinez
Oct 16, 2025
1.0
They are absolutely rude was on her phone the whole time told me I had 3 minutes on my food and I have been here 30+ minutes and got mad when I asked to buy a sauce !