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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lubbock is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous reviews highlighted poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Customers frequently reported unsatisfactory food quality, including cold items, small portions, and incorrect orders.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions in the dining area.
Management Issues
Many customers expressed concerns about poor management and lack of staff training, leading to a chaotic dining experience.
MH
Manfred Hase
4 days ago
5.0
Great food and service
DW
Darlene Wanderlich
Feb 6, 2026
1.0
This location should be closed. I can definitely understand why this location has 3 stars. I went through the drive-thru with no service. I stopped at the intercom to place an order. Waited a few minutes and someone finally came on. I was asked to pull around, and so I did. I waited at least five minutes with no service. I could see at least 4-5 employees coming and going in the kitchen. A few would stare and look away. Seriously? This is horrible. They only had two cars in the parking lot so it’s not like they were busy. But still this shouldn’t excuse this type of behavior. I will add, my husband went to the same location before Christmas to get me a gift card as part of my stocking stuffer. He had a horrible experience with the cashier and manager. My husband explained them as very rude and seemed like they did not want to be there. So he told them he will go somewhere else. I don’t understand this type of service when there is plenty of competition. Please don’t come here. Don’t waste your time or energy. Go somewhere they will appreciate your business.
JT
Josh T
Jan 20, 2026
1.0
Barely anyone is here if there is a full crowd like Chick-fil-A I wouldn't take a nap but there are less then 5 people when I came and took a nap and a elderly lady manager tell me loudly to not sleep here well there is a lack of customer service I just may be grumpy.
JB
Jadah B
Jan 14, 2026
1.0
Horrible experience. Customer needs to be retrained. Team member slammed the order window and went to talk crap about me because I asked why my order was taking so long when they weren’t busy. Bread was really hard so I couldn’t enjoy my sandwich either
TL
Traci Lincoln
Jan 14, 2026
1.0
Ordered through Doordas and it was wrong. Recorded and called stote my $16 dollar salad was less than half full and I was like wth?
No, Panera Bread in Lubbock does not accept reservations.
What are the operating hours for Panera Bread in Lubbock?
Panera Bread is open Monday to Friday from 7:00 AM to 9:00 PM, and on Saturday and Sunday from 8:00 AM to 9:00 PM.
Can I order delivery from Panera Bread in Lubbock?
Yes, Panera Bread offers delivery service during their regular hours.
Does this Panera Bread location have a drive-thru service?
Yes, this Panera Bread location has a drive-thru available for customer convenience.
What types of payment does Panera Bread in Lubbock accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
What meals are served at Panera Bread in Lubbock?
Panera Bread serves breakfast, brunch, lunch, and dinner.
What kind of menu items does Panera Bread offer?
Panera Bread offers soups, salads, sandwiches including 'You Pick Two', Power Menu options, hand-tossed salads, freshly baked artisan and specialty breads, flatbread sandwiches, soups in a breadbowl, and vegetarian broth bowls.
Is there complimentary Wi-Fi available at this Panera Bread?
Yes, Panera Bread Lubbock provides complimentary Wi-Fi for customers to enjoy while dining in.
What other dining options are near Panera Bread in Lubbock?
Nearby dining options include Chipotle Mexican Grill for Tex-Mex and fast food, Bone Daddy's for barbecue and American cuisine, Pie Five Pizza for pizza, Aspen Creek Grill for steakhouse fare, and P.F. Chang's for Chinese and Asian food.
Which nearby places can customers visit for shopping around Panera Bread?
Customers can visit multiple clothing and retail stores nearby such as Motherhood Maternity Outlet, Charming Charlie, DXL Big and Tall, J.Crew Factory, Bucketheads Lubbock, SKECHERS Warehouse Outlet, Torrid, and Five Below for a variety of shopping options.
Are there wellness or beauty services near Panera Bread in Lubbock?
Yes, nearby options include Relax Reflexology Spa, Toni and Guy Hair Salon, TONI&GUY Hair Salon, and Onyx Nail Bar for spa, beauty, hair, and nail services.
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