McDonald's

2.5
177 reviews
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Business Details

12806 Indiana Ave, Lubbock, TX
79423, United States
(806) 445-0333
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
12806 Indiana Ave, Lubbock, TX
79423, United States

Hours

Reviews

2.5
177 reviews
5 stars
49
4 stars
16
3 stars
8
2 stars
10
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, for both drive-thru and in-store orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality, indicating a consistent problem with order fulfillment.

Customer Service

While some customers praised individual staff members for their friendliness, overall feedback pointed to a lack of professionalism and poor customer service culture.

Cleanliness and Food Quality

Several reviews mentioned unsanitary conditions and food being served cold or stale, raising concerns about food safety and quality.
  • AB
    Amber Braden
    Dec 30, 2025
    1.0
    Cold fries and they forgot the Big Mac sauce. How the heck do you forget the sauce on a Big Mac???
  • SL
    Selina L
    Dec 29, 2025
    1.0
    Curbside is ridiculous. I see cars go through the drive through quicker.
  • EO
    Ethan Oursbourn
    Dec 27, 2025
    2.0
    They always get the order wrong. And conveniently they were out of receipt tape, the associate said to me "No receipts so have a good one"
  • RA
    R A
    Dec 10, 2025
    1.0
    Slow unresponsive. They don’t care about anyone dining in. Only drive thru
  • JF
    Jose Flores
    Dec 2, 2025
    1.0
    Mcdonald's will always be a go to for a quick meal, however this Mcdonald's place unfortunately no greeting, no one on register in the front, waited 10+ minutes for my food while on a quick work break myself, I noticed why customers are complaining and thats because some workers tonight are just talking non-work related and messing up orders..
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Lubbock, TX?

McDonald's is open from 5:00 AM to 11:00 PM on Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

Does McDonald's offer delivery service and what are the delivery hours?

Yes, McDonald's offers delivery from 5:00 AM to 10:30 PM Monday through Thursday, and Sunday; Fridays delivery ends at 10:00 PM; Saturdays delivery is available until 11:30 PM.