McDonald's

3.4
1562 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6511 82nd Street, Lubbock, TX
79424, United States

Hours

Reviews

3.4
1,562 reviews
5 stars
582
4 stars
297
3 stars
231
2 stars
124
1 star
328

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews mentioned cold or old food, with several customers experiencing food poisoning or unsanitary conditions.

Staff Attitude

There were numerous complaints about rude or indifferent staff, with some customers noting a lack of management oversight.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, missing items, and overall lack of attention to detail.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty high chairs and unsanitary conditions in the dining area.
  • ST
    simpler thoughts
    Nov 15, 2025
    3.0
    Your food is terrible for me. Your staff is amazing but your food is terrible for me. I can't stop eating the fries that your wonderful staff cooked for me. The AI doesn't understand what I mean but McDonald's knows. It's so deliciously disgusting....
  • MM
    M. Mar
    Nov 13, 2025
    2.0
    Went through the drive thru and was treated like I didn't matter. Was rushed to complete my order when I wasn't done. Not sure why people work in fast food if they can't handle it. Please train patience first to your workers. Struggling and trying times as it is there's no need to be rude
  • AC
    Alyssa Cruz
    Nov 8, 2025
    5.0
    The girl Aliyah at McDonald was so helpful they forgot my frappes and hash browns, but she made sure I had them before I left. 10/10!
  • TG
    Trish Guzman
    Nov 1, 2025
    1.0
    I went to this restaurant at about 2 o’clock in the morning on October 31. The service was horrible from the minute. They took my order on the box. They were very rude. It was a manager that I believe rushed while taking my order then my food was very nasty. The meat was old very dry. You could taste it in the bun and the meat. The service from the employees is awful. My fries were cold and then I called the store to report this the manager hung up on me said I cussed her and I did not. I just said the meat was dry as hell. It really frustrating me because I came home and the food was not enjoyable. I couldn’t even eat it every time I come to this restaurant because I don’t live too far. It’s the same way or I wait too long. It’s just something is always wrong so I will need the name of the manager that worked the night of October 31, 2025 at two In the morning, thank you
  • BH
    Brandon H
    Oct 16, 2025
    1.0
    From the moment I walked in Selena the manager immediately thought there was an issue with my order. That's sad I was just using the promo of buy one burger get one free. It does not say you can't use a mobile code and promo code geom the coupon. I've done this forever. She was so confident she wasn't rude. Well for sure wasn't helpful. That's because last engagement she was amazing. Today she must have woke up on the wrong side of the bed. My burger was thrown together sloppily.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 6511 82nd Street, Lubbock, TX?

Delivery is available daily from 5:00 AM to 3:45 AM.

Is the drive-thru open 24 hours at this McDonald's location?

Yes, the drive-thru is open 24 hours every day of the week.