McDonald's

3.6
1649 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5010 Interstate 27, Lubbock, TX
79404, United States

Hours

Reviews

3.6
1,649 reviews
5 stars
652
4 stars
330
3 stars
262
2 stars
128
1 star
277

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising the efficiency and helpfulness of staff, while others experienced unprofessional behavior and long wait times.

Food Quality

There were numerous complaints about food being cold, incorrect orders, and unsatisfactory preparation, although some customers did mention fresh and hot food.

Cleanliness

The restaurant was noted for being clean by several customers, but there were also reports of dirty dining areas and restrooms.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect modifications, leading to customer frustration.
  • BD
    Brooke J. Davis
    Jan 3, 2026
    4.0
    A basic everyday McD’s. Clean, quick and the order was correct. Not fancy— it will do for a basic meal.
  • NR
    Nikki Redyoungman
    Jan 1, 2026
    5.0
    So impressed with Chris the manager!! He handled a situation ever so politely and came out on top of it! My coffee was ever so delicious thank you 🫂❤️ I absolutely recommend over and over
  • MP
    Mike Pappas
    Dec 26, 2025
    1.0
    Food still sucks and always will, besides they don't speak English nor do they care to.
  • AR
    Alexander Rodriguez (Alexander Rodriguez)
    Dec 9, 2025
    5.0
    Liquid Sugar that's what's up!!¡!! Always nice and friendly fast service clean and sparkly fun it's McDonald's!!!¡!!!!! For breakfast!!!!!!
  • LL
    lup
    Nov 24, 2025
    4.0
    Kids working but very efficient. And clean. I had the 5.oo meal. It was warm and fries were fresh.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Lubbock, TX?

McDonald's in Lubbock, TX is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Fridays and Saturdays.

When is the McDonald's drive-thru open at the Lubbock location?

The drive-thru operates from 5:00 AM to midnight Sunday through Thursday, and from 5:00 AM to 1:00 AM on Fridays and Saturdays.