McDonald's

3.6
1637 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5010 Interstate 27, Lubbock, TX
79404, United States

Hours

Reviews

3.6
1,637 reviews
5 stars
646
4 stars
326
3 stars
261
2 stars
128
1 star
276

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality were mixed, with some praising friendly and efficient staff while others reported rude behavior and slow service.

Order Accuracy

Numerous complaints about incorrect orders were noted, with customers expressing frustration over missing items and repeated mistakes.

Cleanliness

The cleanliness of the restaurant received positive feedback from some customers, while others reported dirty dining areas and unsanitary conditions.

Food Quality

Food quality varied significantly, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.

Overall Experience

Overall, experiences were inconsistent, with some customers expressing satisfaction and loyalty, while others vowed never to return due to repeated issues.
  • AS
    anita santiago
    Nov 14, 2025
    5.0
    Great people work there
  • GR
    Gloria Ramirrz
    Nov 11, 2025
    5.0
    Family meals
  • DD
    Dawn Dubin
    Nov 11, 2025
    4.0
    it was a clean place, fast service, good food and friendly employees
  • JE
    J. Escobar
    Nov 1, 2025
    5.0
    Just grabbed a Large Coca-Cola with extra ice♡
  • CM
    C M
    Oct 14, 2025
    5.0
    I wanted to wash my hands before ordering. A polite young lady was cleaning the restroom immaculately! She welcomed me in to wash my hands and then opened the door for me!!! She did an amazing job and was so thoughtful as well!! Then I ordered something to eat. The gentleman at the counter not only was polite and professional but also prepared my food fast and fresh!! I don't think I can go to another McDonald's - even if far away - across town.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Lubbock, TX?

McDonald's in Lubbock, TX is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Fridays and Saturdays.

When is the McDonald's drive-thru open at the Lubbock location?

The drive-thru operates from 5:00 AM to midnight Sunday through Thursday, and from 5:00 AM to 1:00 AM on Fridays and Saturdays.