Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,016 reviews
5 stars
799
4 stars
397
3 stars
302
2 stars
139
1 star
379
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and unprofessional behavior.
Food Quality
Food quality is inconsistent, with reports of cold items, incorrect orders, and even undercooked meat.
Cleanliness
The cleanliness of the restaurant is frequently criticized, with multiple customers noting dirty conditions.
Management Issues
Several reviews mention poor management practices, including unhelpful responses to complaints and a lack of staff motivation.
Positive Staff Recognition
A few employees, particularly named individuals like Theresa, received high praise for their exceptional customer service.
- SLSamantha Winn LeyseOct 30, 20255.0Best McDonald's in Lubbock! Food is good, service is friendly, and it's clean.
- BTBroken T8pesOct 27, 20251.0What I saw was absolutely disgusting a African-American lady cannot see her name tag it was covered up by her sweater but she was clipping her nails right in the bagging station that is unacceptable and should never be done in the workplace on the kitchen floor should only ever be done in the bathroom of a restaurant if you're going to do it at work wrong to do this in your workplace
- KLKeenan LewisOct 26, 20255.0Elijah at the drive through was super friendly. Fast and efficient. Will be coming back forsure.
- JWJackAttack WhittenOct 23, 20251.0Cold fries, terrible customer service everyone is in a horrible mood due to bad management, and they absolutely love to take it out on their customers even in the morning, middle of the day, etc. Terrible atmosphere, like a depressing push for the mcdonald’s we used to go to, with gloomy employees and managers who bring down the general environment of the restaurant, drive through, and total experience. If you need quick food that is usually cold, drop by. If you want decently warm food, livable customer service, and a somewhat okay restaurant experience, DO NOT COME HERE!!!!
- CCChris CarlsonOct 12, 20251.0I didn't get a monopoly tag with my Chicken Tenders. This is criminal.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 2339 19th St, Lubbock, TX?
McDonald's is open daily from 4:30 AM to 2:45 AM.
Does this McDonald's location have a drive-thru service?
Yes, the McDonald's at 2339 19th St offers drive-thru service daily from 4:30 AM to 2:45 AM.
Can I order delivery from this McDonald's?
Yes, delivery is available with daily hours from 4:30 AM to 2:45 AM, including same-day and no-contact options.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I place a mobile order for McDonald's?
You can place a mobile order via the McDonald's App available on iOS and Android, or through their online ordering URLs.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup is available at this McDonald's location.
Are there any nearby fast food restaurants apart from McDonald's?
Yes, nearby fast food options include Quiznos, Little Caesars Pizza, and Wendy’s, ideal for exploring different dining choices in the area.
Where can I find gas stations close to McDonald's at 2339 19th St?
Nearby gas stations include Alon and Conoco, convenient for refueling before or after your visit to McDonald's.
Are there financial services near McDonald's at this location?
Yes, nearby financial services include Payment 1 Financial, Loanstar Title Loans, and Bank of America Financial Center providing various financial solutions.
Does this McDonald's offer WiFi and other in-store services?
Yes, this McDonald's location offers WiFi, mobile offers, mobile ordering, McDelivery, and gift cards for customer convenience.