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McDonald's

3.5
(2183 reviews)

Business Details

2433 S Loop 289, Lubbock, TX
79423, United States
(806) 745-7678
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2433 S Loop 289, Lubbock, TX
79423, United States

Hours

Reviews

3.5
2,183 reviews
5 stars
851
4 stars
391
3 stars
376
2 stars
177
1 star
388

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a frustrating experience.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and stale food.

Cleanliness

Some customers praised the cleanliness of the restaurant, while others reported unsanitary conditions, particularly in the bathrooms.

Staff Attitude

Feedback varied on staff friendliness, with some praising helpful employees while others noted rude or indifferent behavior.
  • TS
    Tony Stephen
    Feb 26, 2026
    1.0
    At 11:25 pm 02/25/26 I am an Uber driver. After getting no service at the front and going to the drive through then being directed back to the front I was approached buy a frustrated manager. A Mr David. He frustratingly told me that he has asked for the button not to be multiple times, I relayed to him that I had not been asked such, being unfamiliar with the button and mentioned I had not seen a sign of any sort. The frustrated manager Mr David then fully refused me service. Is frustration has taken an order from me
  • MM
    Miguel Martinez
    Feb 24, 2026
    5.0
    Jose helped me out with multiple orders! Really great hospitality and fast service!
  • WJ
    wynette jones
    Feb 23, 2026
    2.0
    No one I tried to communicate with inside the store could not speak English clear enough to understand. They was not able to take the order correctly. Because of their lake of attention for the customer. The cashier had no clue and didn't care. The food was cold you can tell it was nit taken out in time to heat as should.
  • HH
    Holly
    Feb 12, 2026
    1.0
    Terrible every single time I go which is not often. I sat at the speaker in silence for almost 10 minutes so I just pulled up to tell them my mobile order. Gave me Coca cola instead of Dr. Pepper and put BBQ sauce in my bag instead of ranch
  • HN
    Huan Nguyen
    Feb 6, 2026
    1.0
    They remodeled and took away the soda station where you get your drinks and get refills. I walked in and walked right out since they don’t have the free refill and went to Wendy’s. Cheap owner trying to make more money by taking away free refill.

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 2433 S Loop 289, Lubbock, TX?

McDonald's at this location is open 24 hours a day, seven days a week.

Is there a drive-thru service available at this McDonald's?

Yes, the McDonald's drive-thru is open 24/7, every day of the week.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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