McDonald's

Reviews

• CC

  Colliope Castro

  Nov 16, 2025
  1.0
  Had ordered a plain burger with just cheese and they left paper inside the burger. I called to talk with someone about it and who ever answered the phone was not friendly and when I went to the store the manager did not come see me to check my order or to apologize. This McDonalds needs new management and an inspections. The food and service here is absolutely ridiculous. Only the cashier was friendly, and concerned bout what we had in our food.
• SM

  Stephanie Martinez-Mata

  Nov 16, 2025
  1.0
  I placed a mobile order and went through the drive through, which took a little while to get up to the window but it was busy so I didn’t think much of it. However we get our food and two of our meals were wrong, decided to park and go inside to get it fixed as I had caught it after I drove away from the window. My mobile order was placed at 5:35, I was there by 5:40, went inside at 6:05 or 6:10 and didn’t leave until 6:25. Nobody would come up to the front counter to help anyone for a good little while. The man finally came up, I let them know the order was wrong and asked for it to be fixed and stood there waiting for far too long. There were others waiting for simple things like drinks or refill. Another couple stated they were there for 35 minutes waiting on a small order. The guy who was working the front counter was moving so slow like he wasn’t even trying to take care of anyone in a timely manner then whom I believe to be a manager finally came out and asked me what I was waiting on and I let him know 3 more times as he had to ask more than once what I needed and it was a simple kids cb plain and dry. I then asked for fresh fries as ours were sitting in the car getting cold after waiting all that time, he then proceeds to ask for the original fries so they can “throw them away” before I could get fresh ones. Very dissatisfied with our service here tonight, I didn’t get the name of the possible manager as he was not wearing a name tag.
• CP

  Carl “SoCalRoadDog” aka Potatohead

  Nov 16, 2025
  5.0
  This McDonald's is probably the cleanest best run friendliest workers and best food quality as well as accuracy in Lubbock, that I've experienced. I usually come here on Sunday mornings. And if you can get here about 8:30am, there's hardly a line. But today at 9am oh boy, there's a line. But like I was alluding to earlier, this is the best run McDonald's in Lubbock, and they got through, and I got out of there in 10 to 12 minutes. So congratulations to this McDonald's.
• AA

  Alymobo

  Nov 2, 2025
  1.0
  This McDonald’s is absolutely horrible! My family came in and were forced to order at the kiosk because there was nobody at the front counter. We ordered and waited almost an hour to get our food. There were also multiple people also waiting for dine-in orders and for DoorDash. Multiple customers were complaining to who I’m assuming is the manager about how long their order was taking and she really did not seem to care. Mind you the lady who was complaining ordered after us and she got her food before us. When we FINALLY got to talk to someone, they were moving like a sloth and didn’t seem to care. We finally got our food but missing a lot of food items as well as our drinks, straws, and sauces. By the time my husband was able to sit down and eat his food his food was cold. We paid over $40 for cold food and horrible service. First and last time coming to this McDonald’s.
• MC

  Maria Chanevra

  Oct 15, 2025
  1.0
  I rarely leave reviews, but I feel like people need to be warned about how unsafe and poorly managed this McDonald’s drive-thru has become. I’m a 41-year-old mom of two, and I stop here occasionally after picking up my son from school because it’s right along our route. Unfortunately, after today, I won’t be coming back. The drive-thru setup here is completely inefficient and chaotic. Cars keep cutting into the second line, completely bypassing everyone who’s been waiting patiently. Today, one driver ignored the cones and came within two inches of hitting my car just to jump ahead. Three more cars followed right behind him, doing the exact same thing! It’s absolute mayhem. No staff outside directing traffic, no signage that actually prevents this, and no sense of order whatsoever. I shouldn’t have to worry about my car being damaged or my child being scared just because we’re trying to grab a quick meal. I have Dash Cam footage of what happened, and I’ll be turning it over to law enforcement. It’s unacceptable that customers are put in dangerous situations because entitled people don’t honor the line and management doesn’t enforce basic order. McDonald’s, please fix this before someone gets hurt. Until then, I’ll be taking my business elsewhere. — Maria

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