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McDonald's

3.6
(1590 reviews)

Business Details

3403 Quaker Ave, Lubbock, TX
79413, United States
(806) 799-3434
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3403 Quaker Ave, Lubbock, TX
79413, United States

Hours

Reviews

3.6
1,590 reviews
5 stars
699
4 stars
283
3 stars
239
2 stars
78
1 star
291

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and rude staff, particularly during busy hours.

Food Quality

Many reviews mentioned issues with food quality, including old or cold items, incorrect orders, and poorly prepared meals.

Cleanliness

Several customers noted that the dining area and restrooms were not well maintained, with dirty tables and trash overflowing.

Customer Experience

While some customers praised friendly staff and good service, many expressed frustration with management and overall service inconsistency.
  • MM
    Mateo
    4 days ago
    1.0
    After a day of moving into our new house in the area we decided to grab McDonald’s from here but were rudely awakened by the lack of customer service from the manager & employees. Drive thru worker was rude & must have fallen asleep, employees had wrong order at window & was getting everyone else out behind us while we waited for 20 minutes only for them to bring us an incomplete order. If you want great customer service drive to the McDonald’s on 102 N University, manager on Quaker should take some tips from this one on how to properly run an establishment.
  • JA
    Jaslyn Ariana
    Feb 22, 2026
    1.0
    Horrible my bf who works nights just ordered through DoorDash the fries were obviously old as hell!! tasted nasty!! And his drink taste like mop water!! I thought he was making it up but I went to try it and ugh I was horrified!!! Will not be eating McDonald’s for A LONG TIME!!!!!
  • TA
    The Atom
    Feb 19, 2026
    1.0
    Morning staff either needs to be replaced or retrained. 20+ minutes for one frap. Thats just embarrassing.
  • AH
    Adrian Hernandez
    Feb 13, 2026
    1.0
    I’ll preface with usually the morning crew delivers perfectly fine service, correct order, decent wait time and all the extras that are supposed to be there are there. Dinner time is another story, nothing fast about it. Long drive through line, or extended waiting in curbside. Never, EVER include sauces with orders. Was honestly shocked we got all our food this time around. What really did it this time is I asked for no onions as I abhor them. Got a picture of the receipt attached to the wrapper saying no onions, and not only are they in the burger but scattered all over the outside as well. I might chalk it up to someone having an off day but this is the norm at this location, which unfortunately is the closest location to me. I’d suggest trying your luck at another store and save yourself the trouble.
  • JS
    Joshua Schoemmell
    Feb 7, 2026
    5.0
    Came in late Saturday morning around 11am. Breakfast was officially over. But they checked to see if they could accommodate my bacon egg and cheese biscuit request. The staff graciously checked and I got the biscuit and hash brown. Not only was it delicious, but I appreciated the staff’s friendless through the entire visit—checking on availability of breakfast, bringing to table, coming to pick up tray and trash, all while being professional, courteous, and friendly. The entire place was exceptionally clean, including the bathrooms. This is the best mcdonald’s location I’ve ever been too.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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