McDonald's

3.7
1566 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3403 Quaker Ave, Lubbock, TX
79413, United States

Hours

Reviews

3.7
1,566 reviews
5 stars
692
4 stars
280
3 stars
235
2 stars
77
1 star
282

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including incorrect orders, slow response times, and rude staff.

Food Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to dissatisfaction.

Cleanliness

Several customers noted dirty dining areas and restrooms, impacting their overall experience.

Speed of Service

Numerous reviews mentioned slow service, particularly during late-night hours, with long wait times for food.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food quality on occasion.
  • BB
    B
    Nov 16, 2025
    1.0
    If i could give this place 0 stars, i would!! this service i just experienced was absolutely horrific! the customer service from a lady with deep-red hair and another lady who claimed to the “manager”. the lady with the red hair was so obnoxiously rude for no reason at all and give crazy, aggressive attitude!! the lady has no customer service skills whatsoever, keep her out of interacting with customers!!! we were told to wait 10 minutes for pies and we didn’t complain, we agreed to wait… 15 minutes rolled on by and all we did was pull up to the main window again and the lady with the red hair said to us AGGRESSIVELY, “ummm you said you were going to wait 10 minutes so you have 1 more minute to wait” and i told her, “excuse me?? what is with this attitude? you said ‘10 minutes’ 15 minutes ago because i have proof of the transaction…” RED HAIR LADY STILL ARGUED BACK AND WAS STILL INCREDIBLY RUDE!! let’s get this together.
  • NN
    N7141L
    Nov 9, 2025
    1.0
    There is no napkins out in the lobby or for that matter, anything else you can’t even get a refill without asking. And just like everywhere else someone behind the counter is almost impossible to find any more. They want you to use the kiosk. Customer service is nonexistent anymore.
  • KA
    Kurt Avluv
    Nov 6, 2025
    1.0
    Make you wait forever for door dash. Do not care at all for their online customers! In door atmosphere sucks since the remodel. Food is average.
  • GG
    Gage
    Nov 3, 2025
    3.0
    Usually I have no issues but this morning I ordered 4 sausage egg mcmuffins a caramel frappe with 3x caramel, and a black coffee, the only things they got right were the mcmuffin aspect and black coffee. We got 4 HAM mcmuffins, and the frappe had 1x caramel, and once i got to the window the cashierwas rude when she tried to hand me the wrong order, I tried calling and they picked up the phone and promptly hung up, this morning crew definitely needs a staff meeting
  • GC
    Glenda Cleavland
    Oct 18, 2025
    1.0
    No one is perfect this is a busy fast food chain but it's your responsibility to serve these people everyone should get the same type of service it's your job! But when you are asked to pulled to the side go to a stall and you've paid for your food and when your servant comes to deliver your food no one asked to see your receipt so they give you food you didn't order and your food has been given to someone else after you've paid for it and been sitting there for 30 minutes, now got to get out your car again,, because this has happened before, go inside and get your money back from the manager while you're waiting for that, you observe employees touching customers food sticking their hands from bag to bag, no gloves, touching registers, touching doors, with all types of germs...that sucks the manager sucks and the whole chain needs to have some Chick-fil-A training Chick-fil-A is higher but I will not be going to McDonald's I will make my kids McDonald's at home this type of service should be below a zero only because it happens over and over and over not just to me but several people, Employees and Managers not paying attention to details, cleanness or just don't care, always asking you to round off monies for "Ronald Foundation" WHY? Your representation of service is unexceptable!

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 3403 Quaker Ave, Lubbock, TX?

McDonald's at 3403 Quaker Ave is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open 24/7.