Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
441 reviews
5 stars
148
4 stars
55
3 stars
30
2 stars
40
1 star
168
What are people saying?
AI-generated from recent customer reviews
Service Speed
Numerous customers reported extremely slow service, often waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders and missing items, leading to customer frustration.
Staff Attitude
Several customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
Some customers noted that the location was dirty and poorly maintained, impacting their overall impression.
Positive Experiences
A few reviews mentioned excellent service from specific staff members, indicating that there are instances of good customer service.
- JOJacob O.2 days ago1.0This McDonald’s seems to be the only one lacking as bad as is does in Lubbock. Always messing up orders after taking 10min-15min just to get it out. The manager does not really seem to care about the customers needs.
- SASuzie Ace3 days ago1.0They need to get a new manager here… The manager is not doing their job… They don’t know how to hire good employees, that are regulating the drive-through, because you can hear them through the intercom talking to each other and cussing… They get the order wrong… Then they argue with you, people are literally working in an hour of their life to come get food at McDonald’s, for the McDonald’s not to get it right… Do better… Fire the manager… Higher some employees with etiquette… This is absolutely ridiculous
- JRJeremy RedmondNov 9, 20251.0Went to pick up something quick to eat and they had us pull around to a to wait for hot fries. Me and 4 other cars all got the wrong food and we all went back in and now they are scrambling around trying to figure it all out. Have had this problem before where I had to wait 30 minutes for a burger, fries and mcflurry and they gave me the wrong order and then just gave me a free treat card because there ice cream machine was broken even though I paid for a mcflurry which was $3 something. The treat card was for a .99 cone..... I just left because I have better things to do with my life rather then wait at this joke of a mcdonalds. Just drive 4 more minutes down the road! Trust me, you will save 30-40 minutes of your time. Typing all this while they are back there shuffling food from bag to bag trying to get the orders right. But hey, I might get a free .99 ice cream card for my next visit out of it, if the ice cream machine works.
- KMKembri MahanNov 5, 20255.0The manager is amazing & she helped me when I needed it, the music is country which I love, and it’s super cheap and the people here are so nice
- RCR COct 31, 20251.0With the little time I had on my break, I eventually had to leave the food that I freaking paid for. What's the point of calling yourself a fast food joint if you're this damn slow even when fully staffed? This is the second time I've paid for food without receiving it. Never going here again.
Frequently Asked Questions About McDonald's
What are the regular dining hours for this McDonald's location?
This McDonald's location is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru service available at McDonald's?
The drive-thru is open from 4:00 AM to 11:00 PM Monday through Thursday and Sunday; until midnight on Friday and Saturday.
What are the delivery hours for McDonald's in Lubbock?
Delivery is available daily from 5:30 AM to 10:30 PM, except on Friday and Saturday when delivery extends to 1:30 AM.
Where is this McDonald's located?
This McDonald's is located at 4540 Milwaukee Ave, Lubbock, TX 79407, USA.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer mobile ordering and delivery services?
Yes, it offers McDelivery, mobile ordering, and has a mobile app available for download.
How can I get the McDonald's mobile app to take advantage of deals?
You can download the McDonald’s app from the Apple App Store or Google Play Store to access weekly deals.
Is there WiFi available at this McDonald's location?
Yes, free WiFi is available at this McDonald's.
What are some nearby places of interest customers might want to visit before or after McDonald's?
Nearby places include MaxxAir Lubbock Trampoline Park for family fun, Braum's Ice Cream and Dairy Store for dessert, and Fairfield by Marriott Inn & Suites Lubbock Southwest for accommodation.
Are there other fast food options near this McDonald's on Milwaukee Ave?
Yes, nearby fast food options include Taco Bell, Five Guys, and Domino's Pizza for a variety of dining choices.
What local businesses near McDonald's offer shopping or entertainment?
Nearby are Conn's HomePlus for furniture shopping, Serenity Nail & Spa for beauty services, and Mulligans Golf Bar for dining and sports entertainment.