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McDonald's

2.9
(470 reviews)

Business Details

4540 Milwaukee Ave, Lubbock, TX
79407, United States
(806) 796-3670
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4540 Milwaukee Ave, Lubbock, TX
79407, United States

Hours

Reviews

2.9
470 reviews
5 stars
152
4 stars
57
3 stars
31
2 stars
41
1 star
189

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting 30 minutes or more for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Several customers experienced rude or unhelpful interactions with staff, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, there were complaints about cold or poorly prepared items.

Management Issues

Reviews indicated a lack of effective management, with complaints about staff behavior and overall organization.
  • KH
    Kenny H
    Feb 20, 2026
    1.0
    Slow service and cold food.
  • LY
    Lisa Yuka
    Feb 15, 2026
    1.0
    Incorrect order and then they argued about it when I handed them the extra sausage mcgriddle clearly not even listening that they gave me 2 instead of me bacon biscuit. Then it took them 5 cars behind me to fix mine. And then had attitude trying to give me my food and wasting more of my time.
  • KG
    K G
    Feb 13, 2026
    1.0
    This mcdonalds was unreasonably slow.
  • LM
    Lyndsey Martin
    Feb 8, 2026
    1.0
    45 minutes on a curbside order. They say it’s “short staffed” but there’s 12 visible employees and all they want to do is talk, text and play around. Here’s the line cook texting.
  • JG
    Joseph Garcia
    Feb 3, 2026
    1.0
    Very slow location. Food always take too long and when you receive it it's all soggy.

Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's location?

This McDonald's location is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at McDonald's?

The drive-thru is open from 4:00 AM to 11:00 PM Monday through Thursday and Sunday; until midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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