Krispy Kreme

3.5
1266 reviews
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Business Details

4301 S Loop 289, Lubbock, TX
79423, United States
(806) 792-9200
https://site.krispykreme.com/tx/lubbock/4301-s-loop-289
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About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Lubbock.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
4301 S Loop 289, Lubbock, TX
79423, United States

Hours

Reviews

3.5
1,266 reviews
5 stars
587
4 stars
159
3 stars
113
2 stars
96
1 star
311

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning hostile attitudes and poor service experiences.

Product Quality

While some customers enjoyed the donuts, many complained about stale or cold donuts, and issues with incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the store, including dirty floors and unclean bathrooms.

Availability

Customers frequently noted that the store was out of popular donut varieties, even during peak hours.

Positive Experiences

A few customers praised specific employees for their friendliness and helpfulness, indicating that positive service experiences do occur.
  • LA
    Lexi Aulgur
    Nov 12, 2025
    1.0
    Front counter lady tried to give me half a cup of hot chocolate like I was going too just be cool with it it's not my fault your machine doesn't work I want what I paid for yes she did make a second one so I could fill my cup but it's ridiculous too have to ask
  • PD
    POH Dz
    Nov 4, 2025
    1.0
    First and only time going to crispy Kream not a fan of their pumpkin spice asked for a hot coffee gave me luke warm awful and cashier today clueless about very limited coffee options and luke warm hot coffee really
  • DD
    Domenek
    Nov 3, 2025
    1.0
    I walked to Krispy Kreme not once but twice they still had fresh donuts coming off the line. After purchasing both times and finding out they had given me cold donuts I asked if I could have fresh ones. They refused both times. Saying nope they can't . Wouldn't even give me a reason either. Both times they had hundreds of fresh donuts still coming off the line. This was at the Lubbock tx location. Horrible horrible customer service.
  • AS
    Aaron S.
    Oct 30, 2025
    2.0
    Thrift donuts did not taste the same as I am accustom to eating. They were more dense and the glaze was not as sweet. Sorta disappointed.
  • HH
    Hella Hogan
    Oct 29, 2025
    1.0
    Krispy Kreme needs to fire everyone! We ordered at the drive thru. Whomever took our order didn't tell anyone our order. We got to the window and were greeted by another employee with an attitude. We repeated our order to him and he got it wrong. He then got angry because he had to fix it. The donuts were not even worth hassle. Shameful behavior. Zero work ethic and no pride in the product. Gross!
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Frequently Asked Questions About Krispy Kreme

What are the general opening hours of Krispy Kreme in Lubbock?

Krispy Kreme in Lubbock is open daily from 6:00 AM to 9:00 PM.

During what hours is the drive-through service available at Krispy Kreme?

The drive-through is open daily from 6:00 AM to 9:00 PM.