Jimmy John's

3.5
431 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4730 Slide Rd, Lubbock, TX
79414, United States

Hours

Reviews

3.5
431 reviews
5 stars
191
4 stars
62
3 stars
41
2 stars
31
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to orders.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong sandwich preparations.

Speed of Service

Customers frequently mentioned long wait times, both in-store and for delivery, contradicting the brand's promise of 'freaky fast' service.

Food Quality

While some customers enjoyed the food, there were significant complaints about stale bread, incorrect ingredients, and overall dissatisfaction with the sandwiches.
  • NB
    Noneya B
    Dec 14, 2025
    2.0
    Sunday staff seem to be unable to read or just plain don’t care. This place is so hit or miss you get whiplash! Was always fantastic until a few Sundays ago , ordered two sandwiches and one without mayo. Well the no mayo sandwich was SOAKING in mayo. Said nope. Then 12/13/25 had a special $5.99 so decided to give another shot. Sandwich was absolutely as ordered with the extra beef paid for and no mayo. Today ordered two sandwiches and couldn’t eat mine immediately. Turns out they screwed up again, and the no mayo sandwich is full of it, and NOT with the extra beef I paid for. I had a $5 off 20 so that will cover the product I purchased and didn’t receive, but clearly they can’t be bothered to give a whoot about your order. I am DONE with Jimmy John’s and their poor customer service and inability to read.
  • EA
    Emily Ashmore
    Nov 1, 2025
    1.0
    I ordered our food 30 mins before arriving and when I got there I still waited for more than 20 mins for my food. People in here are super rude. Talking on their personal phones while having gloves and making orders. Also watched one girl come in clock in and then without washing her hands she wiped her nose and then went to the line to start making food. I usually come here because I love jimmy John’s but jeez this was absolutely disgusting to watch and endure. DO BETTER JIMMY JOHNS!
  • BS
    Brooklynn Sandoval
    Oct 14, 2025
    5.0
    Definitely rating them 5 Stars mainly because of the best customer service experience ive ever had a very sweet lady named Promise. She was so fast with taking and making my order but not only that she was absolutely the best with talking to me and others .
  • LR
    Luke Rosman
    Oct 6, 2025
    1.0
    This is the most rude and Ridiculous service we have ever received at a Jimmy John’s. Wanted just a toasted turkey sandwich, would not toast a regular so had to get a country club and remove ham. It came out with 2 slices of turkey. Reordered paid again and was charged extra for “more turkey” rather than just substitute. Workers are rude as heck don’t go to this one!
  • RG
    Raymond Gurule
    Sep 18, 2025
    5.0
    I went and got the ultimate Italian sub from Jimmy John's, Mrs Sammy was working the counter and show great customer service and was very friendly.