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Jimmy John's

3.5
(435 reviews)

Business Details

4730 Slide Rd, Lubbock, TX
79414, United States
(806) 795-0800

About

Sandwich Restaurant

Location

Jimmy John's
4730 Slide Rd, Lubbock, TX
79414, United States

Hours

Reviews

3.5
435 reviews
5 stars
193
4 stars
62
3 stars
42
2 stars
31
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Consistency

While some customers enjoyed the food, many expressed dissatisfaction with incorrect orders and food quality, including stale bread and missing ingredients.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of customer engagement.

Management Issues

Customers noted issues with management, including unhelpful responses to complaints and a lack of accountability for service failures.
  • RD
    Romeo duh
    Feb 15, 2026
    1.0
    I would just recommend any other place because of the service and time
  • GG
    Gerene Gordon
    Feb 1, 2026
    3.0
    I normally get cold sandwich but today decided to get a toasted one. I made the mistake of thinking the bread, cheese, and meat would be toasted then veggies and mayo added. Wrong!!! He was all heated together! Toasted veggies and mayo are not very appealing cooked into a gooey mush. It was so gross. Not only the taste but the texture. Not good at all. Js
  • NB
    Noneya B
    Dec 14, 2025
    2.0
    Sunday staff seem to be unable to read or just plain don’t care. This place is so hit or miss you get whiplash! Was always fantastic until a few Sundays ago , ordered two sandwiches and one without mayo. Well the no mayo sandwich was SOAKING in mayo. Said nope. Then 12/13/25 had a special $5.99 so decided to give another shot. Sandwich was absolutely as ordered with the extra beef paid for and no mayo. Today ordered two sandwiches and couldn’t eat mine immediately. Turns out they screwed up again, and the no mayo sandwich is full of it, and NOT with the extra beef I paid for. I had a $5 off 20 so that will cover the product I purchased and didn’t receive, but clearly they can’t be bothered to give a whoot about your order. I am DONE with Jimmy John’s and their poor customer service and inability to read.
  • EA
    Emily Ashmore
    Nov 1, 2025
    1.0
    I ordered our food 30 mins before arriving and when I got there I still waited for more than 20 mins for my food. People in here are super rude. Talking on their personal phones while having gloves and making orders. Also watched one girl come in clock in and then without washing her hands she wiped her nose and then went to the line to start making food. I usually come here because I love jimmy John’s but jeez this was absolutely disgusting to watch and endure. DO BETTER JIMMY JOHNS!
  • BS
    Brooklynn Sandoval
    Oct 14, 2025
    5.0
    Definitely rating them 5 Stars mainly because of the best customer service experience ive ever had a very sweet lady named Promise. She was so fast with taking and making my order but not only that she was absolutely the best with talking to me and others .

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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