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Jimmy John's

3.3
(217 reviews)

Business Details

2413 Broadway, Lubbock, TX
79401, United States
(806) 740-0002
https://locations.jimmyjohns.com/tx/lubbock/sandwiches-824.html

About

Sandwich Restaurant

Location

Jimmy John's
2413 Broadway, Lubbock, TX
79401, United States

Hours

Reviews

3.3
217 reviews
5 stars
93
4 stars
23
3 stars
16
2 stars
17
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow delivery times, often exceeding an hour, which led to frustration and dissatisfaction.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong sandwich preparations.

Customer Service

Feedback indicated a mix of positive and negative experiences with staff, with some praising friendly service while others reported rudeness and unhelpfulness.

Cleanliness and Safety

Concerns were raised about cleanliness and food safety practices, particularly regarding handwashing and handling of food.

Food Quality

While some customers enjoyed the sandwiches, others expressed disappointment with the quality and portion sizes.
  • DD
    Diana
    Feb 20, 2026
    5.0
    Love coming to this location! Customer service is great and food is fresh. Unfortunately there is no drive thru, perhaps in the future? I got the #15 club tuna with additional toppings it was delicious! My personal opinion if you want a kick to it definitely recommend trying out with the jimmy peppers! The Coca Cola was crisp and jalapeño jimmy chips paired so well with my sandwich. I recommend downloading the app to get rewards and occasionally get coupons!
  • AS
    Aaron Salas
    Jan 22, 2026
    2.0
    Not a great experience at this store. Ordered my sandwich online, went inside to pick it up, no real issues there. However, I get home, sandwich is nowhere near how it should be. One thing that was correct, was the sandwich was the one I ordered but thats where it ends, sandwich was supposed to be a toasted tuna with may added, extra onions and then of course it usually hands tomatoes, lettuce, etc. sandwich was not toasted, no tomato, no lettuce, a few onions, no mayo, and even tuna there wasn’t a whole lot of. I ate it because I was already home and wasn’t going to drive all the way back. Definitely gonna try another store next time.
  • JC
    Jacob C
    Dec 18, 2025
    2.0
    My food took over an hour to arrive, despite the restaurant being less than 3 miles from my house. My toasted sandwich was cold by the time it arrived, and I ordered a side item that wasn't delivered. The order was 'Out for Delivery' for over 40 minutes.
  • JJ
    Joseph Johnson
    Dec 7, 2025
    1.0
    I usually tip by how many minutes away a driver is from the restaurant to my address. In this case the store is only 3 minutes away. I tipped 8.50 cause i deliver also for a different restaurant. I put on my order im in a white Volkswagen in the parking lot. The driver calls me and says can you meet me outside im like no i put on the order im in my car and im right behind you. She said oh we have a policy for minors. She said they dont do door deliveries and they dont deliver to cars. So i told her just hand it out the window of your car to my car. Then i thought that was a bunch of bs cause i called her manager and he said she was 18 and in like yeah thats not a minor. The whole situation is just stupid i dont know why the manger would try to take her side. Im sorry assistant manager..
  • PB
    Paul Billick
    Nov 30, 2025
    5.0
    Best subs in the world 🌎...

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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