Business Details
About
Grocery StoreH-E-B
Your Lubbock H-E-B is open daily from 6 a.m. to midnight at 114th Street & Quaker Ave. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B® brand products are made for the love of Texans and deliver uncompromising quality. Your Lubbock H-E-B showcases all the quality products and innovative services H-E-B customers have come to love and expect, including convenient curbside pickup & grocery delivery, a full-service H-E-B Pharmacy with a drive-thru, True Texas BBQ, scratch bakery, Blooms floral shop, and much more. See you soon!
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
4,545 reviews
5 stars
3,595
4 stars
522
3 stars
189
2 stars
84
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting positive interactions with employees.
Product Variety
Customers appreciated the wide selection of products, including unique items not found in other stores.
Cleanliness and Atmosphere
The store was frequently described as clean and well-organized, contributing to a pleasant shopping experience.
Curbside and Delivery Issues
Some customers reported problems with curbside orders and delivery services, indicating a need for improvement in these areas.
Pricing Concerns
While many found prices reasonable, some expressed concerns about higher prices compared to competitors.
- RDRima DeleonJan 1, 20261.0I’ve had a very disappointing experience with your company and feel it needs to be addressed. My 14-year-old daughter, who is homeschooled, placed a grocery order while I was at work. When I received the notification, I saw that a $61 driver tip had been added. I immediately contacted customer service to have this corrected. Instead of simply adjusting or refunding the tip which was charged separately on a different card ~ I was told the entire order would need to be canceled and that I would have to wait up to 10 days for my money to be returned, depending on my bank. When I explained that I would dispute only the tip amount with my bank, I was told that doing so would show that I “owed” your company money and that I would no longer be able to place future orders. That response was unprofessional and unnecessary, especially considering I was not disputing the entire order ~only the tip that was clearly added by mistake. The way tipping is presented makes it very easy to overlook, and instead of offering a reasonable solution, I was met with pushback and poor customer service. This experience has left me extremely dissatisfied, and I will be taking my business elsewhere. I expect better communication and accountability from a company handling customer finances. WE ARE NOT IN THE WRONG HERE!!!
- CPCarlos PerezDec 31, 20255.0It's handicap friendly and you can find just about anything to cook breakfast, lunch or dinner or just a snack.
- MCMandy CazDec 27, 20255.0This was only my second time going to an H-E-B because we don't have any where I live. It's a great place to shop. Lots of variety and good prices. The employee working the self checkout was really friendly and helpful. I had a bit of a hard time paying there.
- MEMark ElversDec 23, 20255.0Left my phone in the basket at checkout and when I got home called to see if it was turned in. While speaking with the customer service guy it was returned. That’s called taking care of one another, thank you greatly for covering my senior moment, Blessings. Ps when you forget something I pray God has your back and it will be safe and protected until you pick it up. Merry Christmas
- TLTanya LeaDec 20, 20251.0Night manager Matthew was a rude condescending jerk. No one answers the phone when you call. Haven’t been able to speak with the store manager for days. Won’t be returning to this HEB. I’m from San Antonio and no HEB’s there are as bad as this Lubbock HEB!
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store in Lubbock?
The H-E-B store in Lubbock is open daily from 6 a.m. to midnight.
Where is the Lubbock H-E-B located?
It is located at 4405 114th Street, Lubbock, TX 79424, USA.
What types of products can I find at the Lubbock H-E-B?
You can find Food & Drinks, Home and Kitchen items, Health & Beauty products, Baby & Toys, Flowers, Outdoors & Sports gear, and Office & School supplies.
Does the Lubbock H-E-B offer pickup and delivery services?
Yes, the store offers in-store pickup, curbside pickup, and delivery services.
What payment options are accepted at the Lubbock H-E-B?
Payments can be made using American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Is the Lubbock H-E-B accessible to customers with disabilities?
Yes, it has wheelchair accessible entrances and parking, as well as public restrooms designed for accessibility.
Can I find other services like pharmacy and bakery at the Lubbock H-E-B?
Yes, the store features a full-service pharmacy with a drive-thru, a scratch bakery, a floral shop called Blooms, and more.
What nearby dining options are available around the Lubbock H-E-B?
Nearby dining options include Lubbock Hibachi Express for Japanese cuisine, Wingstop for chicken, Subway for sandwiches, Costa Vida for Mexican food, and True Texas BBQ.
Are there any nearby places for vehicle needs near H-E-B in Lubbock?
Yes, nearby is the H-E-B Fuel gas station for refueling your vehicle.
What beauty and wellness services can I find near the Lubbock H-E-B?
Nearby you can visit Castle Nails and Spa, Great Clips for haircuts, ViVa Nails Spa, and The Joint Chiropractic for chiropractic care and massage.