Italian RestaurantRestaurantPizza RestaurantPasta ShopCatererTake Out RestaurantFazoli's
Welcome to Fazoli’s Fast, Fresh, Italian restaurant in Lubbock, TX. At Fazoli’s, we’re inviting you to “Break Breadsticks with Us” as you enjoy our fast, fresh Italian dishes, handcrafted just for you. We’re more than just a pasta restaurant; we’re your go-to spot for an Italian culinary experience. Our passion for hearty, value-packed dishes will leave you wanting seconds and craving our Signature, Unlimited Garlic Breadsticks.
While many customers praised the friendly and attentive staff, there were notable complaints about rude service from certain employees, particularly during busy times.
Food Quality
Overall, customers enjoyed the food, highlighting the freshness and taste, but there were some reports of cold or poorly prepared dishes.
Cleanliness
The restaurant generally received positive remarks for its cleanliness, with many noting clean dining areas and restrooms.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect orders, particularly in the drive-thru.
Management
The new manager, Luke, received high praise for improving the restaurant's operations and customer service.
RE
ricky eade
1 day ago
5.0
I had the Club sandwich. Bread was fresh. Sandwich had plenty of meat. Breadsticks were great. Overall an excellent lunch.
LC
Lynn Claudio
Dec 23, 2025
4.0
Great place to eat!
MW
Madison White
Dec 22, 2025
1.0
I love fazzoli's and the workers are always kind but the AI order taking makes me want to KILL MYSELF. My order can only be messed up so many times and it talks so slow and it just feels so unnecessary
PJ
patricia Johnson
Dec 18, 2025
2.0
I drove 6 hrs from San Antonio for an unexpected family emergency, & this is the 1st place I came to as soon as I got to town. I tell you from the time I first placed my order at the drive thru, until I actually got my order was horrendous!! The wait time was ridiculous, plus the non customer service was felt thru the entire ordeal... the entire staff is unfocused, unless it's social media on their phones, & the food was extremely cold, & poorly put together. As someone who grew up in this town, & moved to a town where this is establishment is not even close to me anymore.... I'm highly disappointed in how this establishment had turned out. I will never again recommend anyone to go here in the future.
PL
playermd4 “Katrina love”
Dec 6, 2025
1.0
Very disappointed with my order today.
The lasagna, bottom layer of pasta was so hard I couldn't cut with knife.. I ordered and paid for medium marinara sauce that I did not receive. The breadsticks were hard. This was a carry out order and 52.00 .
I will contact manager.