Business Details
About
Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Location
Hours
Reviews
4.5
276 reviews
5 stars
213
4 stars
27
3 stars
12
2 stars
6
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Drink Quality
While some customers enjoyed their drinks, there were multiple complaints about incorrect orders and poor beverage quality.
Speed of Service
Several reviews noted inconsistent service speed, with some customers experiencing long wait times.
Location Issues
There were complaints about organization and management at certain locations, leading to frustration among customers.
- KCKimberly ColbertDec 23, 20251.0Trash!!. How You screw up a 911 blended is beyond me. She first made me a watered down version and blamed the liquid version on added vanilla flavor. Sent it back, she added ??? and she gave me..Idk..trash! These folks make the worst beverages. GO SOMEWHERE ELSE..
- FFFaithDec 22, 20255.0I love love love Dutch Bros!! Especially the University stand! All of the employees are always super sweet and kind and go above and beyond to make my drink (super complicated lol) Even when they are super busy with vehicles in both lanes they crank out that line quick and we never have to wait too long. Definitely favorite stand to go to 🩷 Zoey and Natalie are the best! Keep it up y'all are doing great!!!
- AEAOG eph6:13Dec 22, 20255.0The friendliest crew, very fast service amazing products! My favorite place to go for a drink, whether it be a coffee and energy drink or lemonade whatever ,absolutely the best in Lubbock!
- JNJessi NewmanDec 15, 20251.0This is the worst location in Lubbock. They ruin my morning every time I order. Which sucks because they are the closest to my house. Very unorganized. I have gone to the drive thru before and they do not pay attention to which cars drive in first… so I did a mobile order to the pickup window instead. I arrived 10 minutes after my pick up time… thinking that should be an ample amount of time for them to make my order. I walk up… they don’t have the divider for pickup and order at the window like every other location does. There was a line of like 15 girls placing their order… each individually. While one girl paused and was trying to get her order together… I stepped up and said I have a pick up… she just looked at me and said give me a second. It would have took 3 seconds for her to grab my drink… I had already been waiting a couple minutes while these girls ordered. It’s so hard to cancel an order with Dutch bros once you do order ahead. Will NOT be going to this location.
- ATAbriane TrinidadDec 5, 20251.0There was a super long line in lane one, and no one was in lane two. When the lady came out to take orders a new car pulled into lane two and she immediately went over to lane two to take their order. I’m not sure if lane two has an unspoken “fast pass” rule or something, but I was so shocked that she did that knowing the cars in lane one had already been waiting ten plus mins to order.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the opening hours for Dutch Bros Coffee at 8231 University Ave in Lubbock, TX?
Dutch Bros Coffee at 8231 University Ave in Lubbock is open from 5:00 AM to 10:00 PM Monday through Thursday and on Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer any sugar-free flavors?
Yes, Dutch Bros offers sugar-free flavors including white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
Can I customize my drink at Dutch Bros Coffee?
Yes, their broistas are happy to customize your drink exactly how you'd like.
How do I earn loyalty points with Dutch Bros Coffee?
You earn 3 points for each dollar you spend at the shop, with no limit to how many points you can earn.
Does Dutch Bros Coffee offer birthday rewards?
Yes, if you download the Dutch Bros app, you'll receive a free drink reward on your birthday.
What forms of payments are accepted at Dutch Bros Coffee?
Dutch Bros Coffee accepts cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with the local shop for personal check acceptance.
Does Dutch Bros Coffee offer delivery services?
Dutch Bros Coffee does not offer delivery; however, third-party services may provide delivery options. They recommend visiting their locations for the best experience.
What nearby dining options are available around Dutch Bros Coffee at 8231 University Ave?
Nearby dining options include Ruby Tequila’s Mex-Tex Kitchen for Mexican food, Chick-fil-A for fast food chicken, Braum's Ice Cream and Dairy Store for ice cream and smoothies, and Whataburger for burgers and fast food.
Are there any nearby stores where I can shop after visiting Dutch Bros Coffee?
Yes, local stores nearby include GameStop, University Ave - GameStop for video games and entertainment, and Miracle-Ear for hearing aids and medical supplies.
What nearby services are available close to Dutch Bros Coffee at 8231 University Ave?
Services near Dutch Bros include Prosperity Bank for financial needs, Sudsy Springs Car Wash for auto detailing, and Poshe Nails & Spa for beauty and nail care.