Numerous customers reported long wait times and poor service, with some experiencing rude staff and incorrect orders.
Food Quality
While some customers enjoyed the food, others complained about it being poorly prepared, stale, or not meeting expectations.
Staff Friendliness
Several reviews highlighted friendly staff, but there were also complaints about rudeness and lack of attentiveness.
Cleanliness
Multiple customers noted cleanliness issues within the restaurant, including dirty conditions and unsanitary practices.
Ice Cream Satisfaction
Many customers praised the ice cream, particularly the blizzards, as a highlight of their experience.
BE
Byron EQ
Nov 15, 2025
1.0
Frequent this location for the quick service and good food. This evening was a terrible experience. The line was busy at typical time at 6pm. Two cars parked ahead of me and was told to park next to the black wall OK that's new. Waited 30mins. Two in front of me left and then the two behind me left with there order. All I had was a hunger buster combo. My order was finally brought to me by I asked are you a manager? Yes. Why is it the two cars in front of me and two behind me get their orders and not me? I don't know I just got here and did a double shift and walked away with disregard to customer service? I asked her name which she replied to has Teresa or something? I don't know I just got here? Ima walk away? I would have been fine with a reasonable explanation. Busy short staffed, how can I make this unpleasant experience satisfying? Nothing? Never had a problem at this location ever. I believe her but wanna ask her to make me wanna come back again?
KN
kathy norris
Sep 26, 2025
5.0
Had a dip cone craving! Service is always great. Ice cream was delicious.
SM
susan montes
Sep 25, 2025
1.0
I was craving a Dairy Queen ice cream cone and I went through the drive through. I thought to myself it should be quick, just an ice cream cone, right? I waited 10 minutes at the window and the lady kept going back and forth just walking, avoiding the window where I was waiting. Mind you there were no customers in the store at the time. I was so disappointed that I was being ignored. Never going back to that location at Ave Q needless to say I drove away without the ice cream cone.
CB
Charles Black
Sep 22, 2025
3.0
The cashier was really nice my only complaint was the cook doesn't know what she's making I ordered a double and had to take it back up their they corrected the issue I heard the cook arguing with the cashier saying I didn't not order a double so she showed the cook the Receipt saying DBL and she proceeds to tell her she was not informed before I left the was four times mistakes where made involving someone's order and once again cook gets mad saying that she's not remaking anymore orders I work in fast food if you are on the line making food you should know what the abbreviations are and how to make your items properly and not get mad if the mistake is made on your end. But the food was good just tips on how to improve your service and increase customers satisfaction
What are the operating hours for Dairy Queen in Lubbock?
Dairy Queen is open every day from 10:30 AM to 10:00 PM.
Where is this Dairy Queen location situated?
It is located at 2311 Ave Q, Lubbock, TX 79405, US.
How can I place an order for pickup at this Dairy Queen?
You can order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/14376/
Is there an app available for deals at this Dairy Queen location?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/
What categories does this Dairy Queen fall under?
This Dairy Queen is categorized as a Fast Food Restaurant and Ice Cream Shop.
What nearby places can I visit before or after dining at Dairy Queen on Ave Q?
Nearby places include Orlando's Italian Restaurant for Italian cuisine, Taqueria Jalisco for Tex-Mex food, and Hood Park for outdoor activities and dining.
Are there any printing or professional service providers near the Dairy Queen on 2311 Ave Q?
Yes, Quik Print and The Reproduction Company offer printing services nearby, along with Central Finance for professional financial services.
What entertainment or personal care businesses are close to Dairy Queen at 2311 Ave Q?
Close by are Black Door Studio for tattoos and piercings, Unlucky Barber Co. for haircuts, and Marilyn's Nail and Spa for beauty treatments.
Is there public transportation or community services near the Dairy Queen location that might help visitors?
While specific transit stations are not listed, community services like Heart of Lubbock Neighborhood and the Volunteer Center of Lubbock are nearby and may assist visitors in the area.