Dairy Queen

3.9
857 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
2311 Ave Q, Lubbock, TX
79405, United States

Hours

Reviews

3.9
857 reviews
5 stars
437
4 stars
155
3 stars
115
2 stars
37
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times and poor service, with some experiencing rude staff and incorrect orders.

Food Quality

While some customers enjoyed the food, others complained about it being poorly prepared, stale, or not meeting expectations.

Staff Friendliness

Several reviews highlighted friendly staff, but there were also complaints about rudeness and lack of attentiveness.

Cleanliness

Multiple customers noted cleanliness issues within the restaurant, including dirty conditions and unsanitary practices.

Ice Cream Satisfaction

Many customers praised the ice cream, particularly the blizzards, as a highlight of their experience.
  • BE
    Byron EQ
    Nov 15, 2025
    1.0
    Frequent this location for the quick service and good food. This evening was a terrible experience. The line was busy at typical time at 6pm. Two cars parked ahead of me and was told to park next to the black wall OK that's new. Waited 30mins. Two in front of me left and then the two behind me left with there order. All I had was a hunger buster combo. My order was finally brought to me by I asked are you a manager? Yes. Why is it the two cars in front of me and two behind me get their orders and not me? I don't know I just got here and did a double shift and walked away with disregard to customer service? I asked her name which she replied to has Teresa or something? I don't know I just got here? Ima walk away? I would have been fine with a reasonable explanation. Busy short staffed, how can I make this unpleasant experience satisfying? Nothing? Never had a problem at this location ever. I believe her but wanna ask her to make me wanna come back again?
  • KN
    kathy norris
    Sep 26, 2025
    5.0
    Had a dip cone craving! Service is always great. Ice cream was delicious.
  • SM
    susan montes
    Sep 25, 2025
    1.0
    I was craving a Dairy Queen ice cream cone and I went through the drive through. I thought to myself it should be quick, just an ice cream cone, right? I waited 10 minutes at the window and the lady kept going back and forth just walking, avoiding the window where I was waiting. Mind you there were no customers in the store at the time. I was so disappointed that I was being ignored. Never going back to that location at Ave Q needless to say I drove away without the ice cream cone.
  • CB
    Charles Black
    Sep 22, 2025
    3.0
    The cashier was really nice my only complaint was the cook doesn't know what she's making I ordered a double and had to take it back up their they corrected the issue I heard the cook arguing with the cashier saying I didn't not order a double so she showed the cook the Receipt saying DBL and she proceeds to tell her she was not informed before I left the was four times mistakes where made involving someone's order and once again cook gets mad saying that she's not remaking anymore orders I work in fast food if you are on the line making food you should know what the abbreviations are and how to make your items properly and not get mad if the mistake is made on your end. But the food was good just tips on how to improve your service and increase customers satisfaction
  • JM
    John Moore
    Sep 11, 2025
    5.0
    Friendly staff. Typical offerings. Reasonable price.

Frequently Asked Questions About Dairy Queen

What type of food and desserts does Dairy Queen on 2311 Ave Q in Lubbock serve?

Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries.

What are the operating hours for Dairy Queen in Lubbock?

Dairy Queen is open every day from 10:30 AM to 10:00 PM.