Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Location
Hours
Reviews
4.2
825 reviews
5 stars
466
4 stars
193
3 stars
84
2 stars
14
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and dismissive behavior from employees, leading to dissatisfaction with service.
Food Quality
While some customers enjoyed the food, there were complaints about incorrect orders and food being overcooked or unsatisfactory.
Cleanliness
Several reviews praised the cleanliness of the location, including the dining area and restrooms.
Positive Experiences
Despite the negative feedback, many customers also shared positive experiences with friendly staff and enjoyable food.
- BPBland Polecat1 day ago1.01/10/26 My family and I come to this location often. Never had I been treated so bad as today by the whole staff. First the cashier: she was rude and mouthy with ugly comments when I was placing my order. Never said thank you. Later I went to the counter again for ice cream for my 4 year old granddaughter. This time I’m assuming the woman at the counter was a supervisor coz she’s wearing a grey company shirt. Another rude encounter. I’m standing right in front of her and I was never acknowledged by her. She finally turns to the drink fountain to pour herself a drink steps back and not a word. My opinion is if you hate your job that bad or you hate working with customers either work in the back or don’t work there at all. Very upsetting visit. I don’t know if I’ll go there again.
- MPMiesha PerrymanDec 5, 20252.0Whomever has glasses and a ton of tattoos is rude! I say this because she was being dismissive of my concern. im extremely disappointed and deeply unsatisfied. To be overcharged for items that missing /non-existent and tasting funny is unacceptable. But If you're using a cheap ingredients, just say that
- BCBri CollinsNov 22, 20251.0Rude employees. We asked her to do our meal a certain way and she says "Yeah I know"
- MVMary Lou VasquezNov 11, 20254.0Went through drive up. Food was good. Didn't wait long. Enjoy DQ ever so often.
- SLshady LnuOct 10, 20255.0Typing man working the window was wonderful
Frequently Asked Questions About Dairy Queen
What type of food and treats does Dairy Queen offer?
Dairy Queen offers soft-serve ice cream and signature shakes, as well as classic burgers and fries.
Where is Dairy Queen located?
Dairy Queen is located at 6925 University Avenue, Lubbock, TX 79413-6333, United States.
What are the opening hours of Dairy Queen?
Dairy Queen is open from 10:30 AM to 10:00 PM from Monday to Thursday and Sunday, and from 10:30 AM to 11:00 PM on Friday and Saturday.
How can I contact Dairy Queen for inquiries or orders?
You can contact Dairy Queen by phone at +1 806-745-4434 or visit their website for online ordering.
Does Dairy Queen have an app for exclusive deals?
Yes, you can download the DQ Texas App to get exclusive deals.
Where can I place an order for pickup at Dairy Queen?
You can place a pickup order through Dairy Queen's official order page at https://www.dairyqueen.com/en-us/order/pickup/n/14374/.
What other fast food restaurants are near Dairy Queen?
Nearby you can find Burger King, another fast food and burger restaurant, offering more dining options close to Dairy Queen.
Are there any automotive services near Dairy Queen?
Yes, nearby automotive services include ElijahDrives, Cars by Bradley, Gene Messer Volkswagen, and Monkey Mike's Auto Repair Inc.
What educational institutions are close to Dairy Queen?
Trinity Christian School, a high school and religious school, is located near Dairy Queen, making it convenient for families and students to grab a meal or treat.
Are there any nearby places where I can withdraw cash near Dairy Queen?
Yes, you can find ATMs like the Wells Fargo ATM and Coin Cloud Bitcoin ATM conveniently located nearby.