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Brand Certified

Dairy Queen

4.2
(827 reviews)

Business Details

(806) 745-4434

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
6925 University Avenue, Lubbock, TX
79413-6333, United States

Hours

Reviews

4.2
827 reviews
5 stars
466
4 stars
193
3 stars
84
2 stars
15
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and dismissive behavior from staff, leading to a negative dining experience.

Food Quality

Several reviews mentioned issues with food temperature and incorrect orders, with some customers expressing disappointment in the taste and freshness.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and excellent service, as well as enjoying the food.

Cleanliness

A few reviews highlighted the cleanliness of the location, noting that it was well-maintained and pleasant.
  • LW
    Leroy Wolfe
    Feb 3, 2026
    2.0
    We paid $40 for 2 stànd alone burgers, a 4 piece steak basket and 3 ice creams!!! Highway Robbery!!!! Food was cold and cashier forgot our ice creams....bland and wont return! The olden days are gone.
  • JV
    Journey Vasquez
    Jan 13, 2026
    1.0
    Salina per my receipt at the drive thru window was rude. With no reason to be. Closed the window on me for no reason instead of explaining or telling me the correct Dairy Queen app to use when id asked about a coupon I had on my app. Then waited 5 plus minutes for food that wasn’t even piping hot it was lukewarm. What was I waiting for if my food wasn’t just made fresh? And to top it off the chicken tasted funny so wasn’t even sure if i should risk eating it. Won’t be going back for sure.
  • BP
    Bland Polecat
    Jan 11, 2026
    1.0
    1/10/26 My family and I come to this location often. Never had I been treated so bad as today by the whole staff. First the cashier: she was rude and mouthy with ugly comments when I was placing my order. Never said thank you. Later I went to the counter again for ice cream for my 4 year old granddaughter. This time I’m assuming the woman at the counter was a supervisor coz she’s wearing a grey company shirt. Another rude encounter. I’m standing right in front of her and I was never acknowledged by her. She finally turns to the drink fountain to pour herself a drink steps back and not a word. My opinion is if you hate your job that bad or you hate working with customers either work in the back or don’t work there at all. Very upsetting visit. I don’t know if I’ll go there again.
  • MP
    Miesha Perryman
    Dec 5, 2025
    2.0
    Whomever has glasses and a ton of tattoos is rude! I say this because she was being dismissive of my concern. im extremely disappointed and deeply unsatisfied. To be overcharged for items that missing /non-existent and tasting funny is unacceptable. But If you're using a cheap ingredients, just say that
  • BC
    Bri Collins
    Nov 22, 2025
    1.0
    Rude employees. We asked her to do our meal a certain way and she says "Yeah I know"

Frequently Asked Questions About Dairy Queen

What type of food and treats does Dairy Queen offer?

Dairy Queen offers soft-serve ice cream and signature shakes, as well as classic burgers and fries.

Where is Dairy Queen located?

Dairy Queen is located at 6925 University Avenue, Lubbock, TX 79413-6333, United States.

Brand Certified Facts from Dairy Queen

This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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