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Dairy Queen

3.8
(1064 reviews)
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Business Details

5735 19th Street, Lubbock, TX
79407-2033, United States
(806) 792-6629
https://www.dairyqueen.com/en-us/locations/tx/lubbock/5735-19th-st/10278/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
5735 19th Street, Lubbock, TX
79407-2033, United States

Hours

Reviews

3.8
1,064 reviews
5 stars
511
4 stars
204
3 stars
131
2 stars
63
1 star
155

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were complaints about cold items, incorrect orders, and declining quality of certain menu items.

Customer Service

Numerous reviews highlighted poor customer service experiences, including rude staff and long wait times, leading to frustration among customers.

Cleanliness

Some customers noted cleanliness issues, particularly with the dining area and food handling practices.

Positive Experiences

Despite the negative feedback, several customers praised the ice cream and specific menu items, indicating that some enjoyed their visits.
  • JP
    Jessica Perez
    Feb 7, 2026
    1.0
    Waiting over 15 minutes for a mini blizzard
  • PV
    Pedro Villegas
    Jan 18, 2026
    5.0
    Although there is construction being done outside, it did not affect the dine-in experience. Food has never disappointed and the price will not empty you wallet.
  • RC
    Rudy Cortez
    Dec 24, 2025
    5.0
    Love their baskets, both beef n chicken.....
  • KB
    Kenzie Brianne
    Dec 19, 2025
    5.0
    The food was hot & really good! The people were also nice. The ice cream was really good as well & they actually but a good amount of candy in the blizzard! Everything in my order was correct whoch is nice & I could tell they made it fresh!
  • DD
    David
    Dec 7, 2025
    1.0
    I always come to this location in the drive thru and order a kids meal with an upgraded regular fry. They always make it right or apologize if it's wrong, but this time a girl that said her name was Sarah with colored hair was very rude when I let her know that the fry was supposed to be a regular fry, but it's a kids fry in the bag. She said it's a kids meal and they come with a kids fry. I said I know, but I ordered an upgraded regular fry. She then proceeded to lie and said she didn't charge me for a regular fry. I said yes you did, I have the receipt here.. she said "COME INSIDE! COME INSIDE!" Then I needed to pull around and park and go inside, and wait in line for my correct item. There needs to be something done with Sarah. Pease at least have a talk with her and have her work on her customer service skills!
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Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen at 5735 19th Street, Lubbock, TX?

Dairy Queen is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Friday and Saturday.

Does Dairy Queen have a drive-through service and what are its hours?

Yes, Dairy Queen offers a drive-through service available daily from 10:30 AM to 10:00 PM on weekdays and Sunday, and until 11:00 PM on Friday and Saturday.

Brand Certified Facts from Dairy Queen

This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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