Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle West End Lubbock is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
710 reviews
5 stars
382
4 stars
136
3 stars
50
2 stars
43
1 star
99
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked rice, stale chips, and food presentation not matching expectations.
Customer Service
Mixed feedback on customer service; some praised friendly staff while others reported rudeness and poor handling of orders.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Cleanliness
Concerns raised about the cleanliness of the dining area and food preparation stations.
Pricing
Many customers felt the food was overpriced for the portion sizes and quality received.
- JJJasmine Jayleen4 days ago5.0I doordashed from this Chipotle location and originally they forgot to include half of my order in the bag, so I did a redelivery from doordash for the missing items and not only did i receive the missing items but they also included the original missing items and left a sweet note acknowledging and apologizing for the mistake. Something as small as that really goes a long way!!
- JMJessica McGowan4 days ago5.0My favorite Chipotle!
- AAAveree Deluna- AscencioNov 15, 20251.0Whoever was serving on the line she has a nasty attitude when I asked for extra rice and she didn’t even give me extra. She gave me maybe 1/3 cup of beans and I didn’t even get my all my protein he only did half of the full scoop and put the rest back. Our bowls look super super sad compared to other locations. We live an hr away so you can imagine how upset we were receiving food like that! Made a note to never visit that location again!
- CRchris rodriguezNov 9, 20253.0Food was dry, I guess from sitting on the hot line too long. Area where the napkins, forks, and Tabasco sauce are was messy and not kept clean. Too scared to go in the bathrooms so idk. Had to eat outside the patio cause inside had a dirty mop smell/ old water. Besides that I mean if I’m paying almost $20 for a burrito I want it good but it was mid. Shame… they were good back in 2018 but lazy employees and poor work ethic will turn a business… so sad.
- GGGoldenbrownOct 21, 20252.0This food is overrated and overcharged. Customer service is very low. Food presentation is low. Food looks nothing or even close to the advertising.... Second time eating here and the last time. Very awkward place of business sad to say....Good Luck.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at West End Lubbock?
Chipotle Mexican Grill at West End Lubbock is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Lubbock, TX?
Chipotle Mexican Grill is located at 2912 W Loop 289, Ste 102, Lubbock, TX 79407, USA.
Can I order food online for delivery or pickup from this Chipotle location?
Yes, you can order online for in-store pickup or delivery through the Chipotle app or their website.
Does Chipotle Mexican Grill at West End Lubbock offer catering services?
Yes, catering services are available at this location.
How does Chipotle ensure the quality of its ingredients?
Chipotle uses only 53 real ingredients and prioritizes sourcing from farms that follow humane and sustainable practices under their 'Food with Integrity' principles.
How can I contact Chipotle Mexican Grill at West End Lubbock?
You can contact them by phone at +1 806-784-0083 or email at TX.2651.Lubbock@chipotle.com.
Is Chipotle Mexican Grill welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
Are there other dining options nearby Chipotle at West End Lubbock?
Yes, nearby dining options include Pie Five Pizza, Panera Bread, P.F. Chang's, Bone Daddy's barbecue restaurant, Walk-On’s Sports Bistreaux, Aspen Creek Grill, Crave Dessert Bar, All About Cha, and Menchie's frozen yoghurt shop.
What shopping centers or stores are close to Chipotle Mexican Grill at West End Lubbock?
West End Center shopping mall is nearby, with stores like Motherhood Maternity Outlet, DXL Big and Tall, J.Crew Factory, Bucketheads Lubbock, Five Below, Torrid, Gap Factory, Banana Republic Factory Store, Rack Room Shoes, and SKECHERS Warehouse Outlet.
Are there beauty or spa services near Chipotle Mexican Grill at West End Lubbock?
Yes, there are several nearby beauty and spa services including Relax Reflexology Spa and Toni & Guy Hair Salon.