Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle West End Lubbock is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
719 reviews
5 stars
387
4 stars
137
3 stars
51
2 stars
43
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported rude or unhelpful staff, with complaints about poor customer service and long wait times.
Portion Sizes
Many reviews highlighted dissatisfaction with small portion sizes, with customers feeling they did not receive value for their money.
Food Quality
Several customers experienced issues with food quality, including undercooked rice, stale chips, and overall poor food presentation.
Cleanliness
Customers noted that the restaurant was often dirty, with unclean tables and food stations, impacting their dining experience.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and fresh food, indicating that there are positive experiences at this location.
- ERernest rios4 days ago5.0Easy to order and the potions are very adequate.
- MSmia sDec 14, 20251.0I went to get my food the lady in the front didn’t even acknowledge me because she was too busy talking to some of her coworkers. I went back in there to get a drink and she was so rude and disrespectful. She had such a bad attitude and then when I finally got my food, it had paper on it. the burrito was so messy I double wrapped my burrito so there should’ve been no reason why my burrito was that messy
- GGGian GarciaDec 4, 20251.0Horrible proportions I should have just left. Many customers also complained of the small portions given by this chipotle. Date:12/04/2025 at 6:30. Food given by a white 6ft male. Never coming back.
- GBGerald BurrowDec 3, 20255.0First time here me & the wife, staff very friendly and helpful food very fresh not to expensive we spent 30.00
- JJJasmine JayleenNov 20, 20255.0I doordashed from this Chipotle location and originally they forgot to include half of my order in the bag, so I did a redelivery from doordash for the missing items and not only did i receive the missing items but they also included the original missing items and left a sweet note acknowledging and apologizing for the mistake. Something as small as that really goes a long way!!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at West End Lubbock?
Chipotle Mexican Grill at West End Lubbock is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Lubbock, TX?
Chipotle Mexican Grill is located at 2912 W Loop 289, Ste 102, Lubbock, TX 79407, USA.
Can I order food online for delivery or pickup from this Chipotle location?
Yes, you can order online for in-store pickup or delivery through the Chipotle app or their website.
Does Chipotle Mexican Grill at West End Lubbock offer catering services?
Yes, catering services are available at this location.
How does Chipotle ensure the quality of its ingredients?
Chipotle uses only 53 real ingredients and prioritizes sourcing from farms that follow humane and sustainable practices under their 'Food with Integrity' principles.
How can I contact Chipotle Mexican Grill at West End Lubbock?
You can contact them by phone at +1 806-784-0083 or email at TX.2651.Lubbock@chipotle.com.
Is Chipotle Mexican Grill welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
Are there other dining options nearby Chipotle at West End Lubbock?
Yes, nearby dining options include Pie Five Pizza, Panera Bread, P.F. Chang's, Bone Daddy's barbecue restaurant, Walk-On’s Sports Bistreaux, Aspen Creek Grill, Crave Dessert Bar, All About Cha, and Menchie's frozen yoghurt shop.
What shopping centers or stores are close to Chipotle Mexican Grill at West End Lubbock?
West End Center shopping mall is nearby, with stores like Motherhood Maternity Outlet, DXL Big and Tall, J.Crew Factory, Bucketheads Lubbock, Five Below, Torrid, Gap Factory, Banana Republic Factory Store, Rack Room Shoes, and SKECHERS Warehouse Outlet.
Are there beauty or spa services near Chipotle Mexican Grill at West End Lubbock?
Yes, there are several nearby beauty and spa services including Relax Reflexology Spa and Toni & Guy Hair Salon.