Brand Certified
Chipotle Mexican Grill
3.9(726 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
2912 W Loop 289, Lubbock, TX
79407, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(806) 784-0083
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/lubbock/2912-w-loop-289?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2651
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle West End Lubbock is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.9
726 reviews
5 stars
389
4 stars
137
3 stars
51
2 stars
45
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive staff, with several instances of employees ignoring or being unhelpful to customers.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked rice, small portions, and food presentation that did not meet expectations.
Cleanliness
Several customers noted that the dining area was dirty and not well-maintained, contributing to a negative dining experience.
Order Accuracy
A significant number of reviews mentioned incorrect orders and missing items, leading to frustration among customers.
- MCMariana CordovaFeb 14, 20261.0Doesn’t even deserve a start. They really need to get on with their customer service and train their employees correctly. I get there and I’m not even acknowledged then all of a sudden I’m the bother for being there to order I receive an eye roll she’s still talking to the other girl I ask for a burrito my tortilla doesn’t get cooked and then I asked for a quesadilla to be told that they don’t do that at this location. And she proceeds to keep ignoring me and talking to the other girl. Like I literally just was going in there with good vibes and just to have a good meal but your employees seemed not to care for the customers.
- MSmichael smithFeb 8, 20261.0They have gone way down on portions! Not worth the money ill never go back! I want a redund!
- SEShelby EdwardsJan 31, 20265.0They were so sweet, made my first chipotle experience a WHOLE 10/10!! 🥰🥰
- TMTexas MeJan 14, 20264.0Foods good Staff are KINDA friendly But CONNER was the star tonight!!! Great just buddy really Tech difficulties and he fixed fast and then fixed my problem too!!!! 🌟 Got my protien lol
- RTRobby ThompsonJan 12, 20262.0Small tables, the rice was undercooked and they rolled my burrito the wrong way so that I had to eat it in layers instead of getting a little bit of everything. Wouldn't really have a problem with this if burritos weren't the primary thing they sold.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at West End Lubbock?
Chipotle Mexican Grill at West End Lubbock is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Lubbock, TX?
Chipotle Mexican Grill is located at 2912 W Loop 289, Ste 102, Lubbock, TX 79407, USA.
Can I order food online for delivery or pickup from this Chipotle location?
Yes, you can order online for in-store pickup or delivery through the Chipotle app or their website.
Does Chipotle Mexican Grill at West End Lubbock offer catering services?
Yes, catering services are available at this location.
How does Chipotle ensure the quality of its ingredients?
Chipotle uses only 53 real ingredients and prioritizes sourcing from farms that follow humane and sustainable practices under their 'Food with Integrity' principles.
How can I contact Chipotle Mexican Grill at West End Lubbock?
You can contact them by phone at +1 806-784-0083 or email at TX.2651.Lubbock@chipotle.com.
Is Chipotle Mexican Grill welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
Are there other dining options nearby Chipotle at West End Lubbock?
Yes, nearby dining options include Pie Five Pizza, Panera Bread, P.F. Chang's, Bone Daddy's barbecue restaurant, Walk-On’s Sports Bistreaux, Aspen Creek Grill, Crave Dessert Bar, All About Cha, and Menchie's frozen yoghurt shop.
What shopping centers or stores are close to Chipotle Mexican Grill at West End Lubbock?
West End Center shopping mall is nearby, with stores like Motherhood Maternity Outlet, DXL Big and Tall, J.Crew Factory, Bucketheads Lubbock, Five Below, Torrid, Gap Factory, Banana Republic Factory Store, Rack Room Shoes, and SKECHERS Warehouse Outlet.
Are there beauty or spa services near Chipotle Mexican Grill at West End Lubbock?
Yes, there are several nearby beauty and spa services including Relax Reflexology Spa and Toni & Guy Hair Salon.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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