Buffalo Wild Wings

3.7
1714 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
6320 19th Street, Lubbock, TX
79407, United States

Hours

Reviews

3.7
1,714 reviews
5 stars
776
4 stars
363
3 stars
175
2 stars
110
1 star
290

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely slow service, with long wait times for food and drinks, and unresponsive staff.

Food Quality

Many customers reported receiving cold, poorly prepared food, with several complaints about incorrect orders and unsatisfactory wing quality.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and restrooms, contributing to a negative dining experience.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and overall restaurant operations, indicating a lack of accountability.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their excellent service and attentiveness.
  • EC
    E C
    Nov 12, 2025
    5.0
    Mackenzie was fantastic. I am newly gluten free. She answered all my question and directed me to safe foods. She even when back to the kitchen to triple verify my order. Our party watched college football and had a wonderful lunch! I highly recommend!
  • MS
    Mike Smith
    Nov 12, 2025
    5.0
    I gave them a bad review a year ago, but I deleted that one and want to thank Buffalo Wild Wings for giving veterans a free meal on Veteran's Day. I came in yesterday (Veteran's Day 2025) and got a free 6-piece wing & fry meal and it was delicious. So thanks from us Vets!
  • HH
    Hailey
    Nov 4, 2025
    1.0
    10/04/25. Walked in the restaurant and instantly had a bad smell. Sever was training and had her take our order where she proceeded to tell us “ to slow down”. Waiter was constantly rushing us and trying to get us to leave when we barely had our food. Our wings didn’t look cooked enough and when we nicely asked for them to be cooked a little longer. Manager came and spoke nice words but was very condescending acting like we have never had wings before. Server dropped off our check before our meal was even half way done , before asking us, and stared us down so we would put our card down. Not a pleasant experience
  • BM
    Bristi McHam
    Oct 30, 2025
    1.0
    The server, wearing a jack-o-lantern t shirt and a french braid, could not answer simple questions about the menu nor try to find out those answers. My partner’s beer wasn’t brought out until 15-20 minutes after it was ordered. That is also after we received and finished our appetizer. Also, it’s after I walked around the restaurant multiple times in an attempt to locate our server. I found her and asked about the beer to which she told us she didn’t forget about it, sure. Came to the table with the beer and an attitude and took my partner and son’s order and turned and started to walk away while I attempted to order. She turns around takes my order rudely and walks off. The worst experience I’ve had at this location. We’ve been coming here for years and it’s one of our regular spots. I don’t typically leave bad reviews as I worked in the restaurant industry for a decade and I understand people have bad days. Poor experience! We’ll go eat at 82nd from now on.
  • BG
    Brock Greathouse
    Oct 18, 2025
    1.0
    On 10/18/25, I ordered to-go from Buffalo Wild Wings on 19th. My guaranteed pick-up time was 3:50. I got there at 3:52; it wasn't ready. Okay, so at 4:00 PM, they brought my food. I didn't check it; it's late, they should have made sure everything was there. So I get home, I'm missing my loaded potato wedges, so I called. A girl answered, and I told her. She said, "Okay, let me talk to my manager." Ten minutes later, the manager gets on the phone, tells me everything I told the girl, then had the nerve to say, "We ask people to check it before they leave. Did they not ask you to check it?" No, they didn't, but that tells you right there people be missing food if the restaurant asks you to check it before you leave, but if they did, I would have noticed the missing food, duh. Then she says it was "busy," huh, and chuckles. What's funny? I don't find anything funny. Unprofessional then says, "Can I put you down to come get one later, or do you want to come back today? I'm on my way now." She then tells the girl, "He's on the way to pick it up." I don't know how she became a manager, but she shouldn't be, nor will I return here.

Frequently Asked Questions About Buffalo Wild Wings

What type of food is Buffalo Wild Wings known for?

Buffalo Wild Wings is known for award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.

What are the regular operating hours of Buffalo Wild Wings in Lubbock, TX?

Buffalo Wild Wings is open daily from 11:00 AM to 2:00 AM the next day.