Big Chicken

4.2
381 reviews
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Business Details

7411 Milwaukee Avenue, Lubbock, TX
79424, United States
(806) 701-2955
https://www.bigchicken.com/
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About

Fast Food RestaurantChicken Restaurant
With taste at the forefront, Big Chicken delivers a menu that fuses home-cooked childhood favorites with bold new flavors. Come try our signature dish Lucille’s Mac ‘n’ Cheese, just the way mom made it – but with a crispy Cheez-It® crust! Big Chicken aims to create a fun family haven that both comforts and delights

Location

Big Chicken
7411 Milwaukee Avenue, Lubbock, TX
79424, United States

Hours

Reviews

4.2
381 reviews
5 stars
262
4 stars
35
3 stars
21
2 stars
22
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive staff, highlighting individual employees like Hannah and Lisa for their exceptional service.

Food Quality

While some reviews praised the food as delicious and flavorful, others reported issues with cold or undercooked items, and some found the food overpriced for the quality.

Atmosphere

The restaurant was noted for its clean and inviting atmosphere, with a fun sports bar vibe that many customers enjoyed.

Order Accuracy

Several customers experienced issues with incorrect orders or long wait times, leading to disappointment in their overall experience.
  • EE
    Elizabeth
    Jan 5, 2026
    5.0
    Food is always fresh and hot and tasty!!! Haven’t had a bad experience as of yet.
  • KA
    Krash Anderson
    Dec 31, 2025
    5.0
    This place in Lubbock is awesome empty, but I wanted to try it. The food was really good, but one sandwich was more of a slider that a sandwich, but I also got chicken plate that was a good mount of food, all really good, then thing that surprised me was the size of the cold slaw, it was way bigger than expected and really tasty On the service side, the lady who helped me Toyna was extremely nice, it was my 1st visit and she explained what all the huge selection of dipping sauces were and what they were would taste like, she was dead on. I will come back, kinda for the food, but definitely for the service.
  • TR
    Tarrington Rivers
    Dec 29, 2025
    5.0
    We took a large group in during a visit for a basketball tournament, and the staff was amazing. Food was awesome. Great visit, would highly recommend.
  • JJ
    Jason Jones
    Dec 26, 2025
    5.0
    OMG,,,,best food in my galaxy AKA my side of town..I will and have recommended them since the first time I ever went there to eat
  • AD
    Angela Duffy
    Dec 13, 2025
    1.0
    First time going cause the food looked amazing online I ended up going inside instead of the drive-through and I guess that was a mistake because I ended up waiting forever while nobody said anything to me for cold food pretty disappointing because there was nobody in the dining room , besides one small family and it’s not busy. Manager was nice, but nobody else really said anything to me while I waited forever for cold food
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Frequently Asked Questions About Big Chicken

Does Big Chicken accept reservations?

No, Big Chicken does not accept reservations.

What are Big Chicken's operating hours?

Big Chicken is open Monday to Wednesday and Sunday from 10:00 AM to 10:00 PM, and Thursday to Saturday from 10:00 AM to 11:00 PM.