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Brand Certified

Arby's

4.1
(901 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4020 82nd Street, Lubbock, TX
79423, United States

Hours

Reviews

4.1
901 reviews
5 stars
454
4 stars
231
3 stars
114
2 stars
33
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; some praised friendly staff while others reported rudeness and unprofessional behavior.

Food Quality

Food quality received positive remarks for being hot and fresh, but there were complaints about incorrect orders and food safety issues.

Cleanliness

The cleanliness of the location was inconsistent, with some customers noting clean dining areas while others reported dirty bathrooms and sticky floors.

Order Accuracy

Several reviews highlighted issues with order accuracy, including missing items and incorrect orders.
  • JA
    Juan Almager
    Feb 25, 2026
    1.0
    I asked for the manager's name and she hung up on me. A few minutes later I called back and asked her for the corporate number. She started making excuses and did not give me the corporate number. I called around 12:00 pm today.
  • DK
    Donna Knipe
    Feb 24, 2026
    5.0
    I think it was a pretty awesome place to eat.I love the service and the food was awesome
  • GG
    G G
    Feb 18, 2026
    5.0
    Super great food in excellent customer service
  • AH
    Alyssa Hovden
    Jan 29, 2026
    5.0
    The team at this location was so on point today! I had the friendliest service, with the freshest (& correct) order, in the cleanest store, in the toastiest corner (it was cold outside!). You can’t go wrong with a double and some mozzarella sticks!
  • ST
    Scott Tipps
    Dec 28, 2025
    5.0
    One of my favorite Arby's to go and sit down and have a quick bite. The staff is always awesome and friendly and the food is always good and fresh. Love this place!!!!!!

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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