Whataburger

Reviews

• BA

  Brandon THE ROCK COLECTOR Anderson

  Feb 18, 2026
  5.0
  Drive through was good for what it was. Fast food. Nailed our order. Got napkins. Staff was kind
• JK

  Jessica Ketzenberg

  Feb 17, 2026
  1.0
  Whataburger has always been my favorite burger place. But this location definitely left a bad taste in my mouth. My son and I went inside and looked for a booth to sit in. There wasn't a single booth that was clean. It wasn't very busy at the time we went in either so there was no excuse for the booths to be so dirty. And even if there had just been a rush, no one came out to do any cleaning the entire time we were there. Which was probably about 45 minutes. Half of that was waiting for out food. I paid an extra $2.12 for my son to get an extra chicken strip but the strip was so small I wouldn't have asked for it had I known the size beforehand. I ordered through the app and then went to the counter to let the young lady know we were already there. She acted confused like she didn't understand why I was telling her I had just placed an order on the app. I repeated myself twice more and then she finally asked what our drinks were. That's when I asked for the extra chicken strip. I had wanted ranch dressing with the strips but I was told I'd have to pay extra. I was surprised at this given the fact that everywhere else offers free ranch. It took forever to get our food. People came and went while we still waited. Finally it comes out and my burger was not only cold but the top bun was hard as a rock. But I know better than to ask to have it remade. So I didn't say anything about it. Before leaving I used the restroom which pretty much fit in with the theme of being unclean. Feces on the wall, toilette and floor. The toilet paper dispenser half hanging on the wall. Sinks were dirty too. If I had had my phone with me in the there i would've taken pictures. I was so disgusted I was ready to just get out asap. I came back from the bathroom and saw an employee sitting in a booth with a laptop in front of him, I assume he might have been some sort of manager. He seemed to be watching me like a hawk. Made my son and I very uncomfortable the way he was staring at us. Like we didn't belong there. Overall it was probably the worst experience I've ever had at a Whataburger. Bad enough I won't be going back there for sure. And probably will skip over the rest for awhile.
• AA

  Akin

  Jan 31, 2026
  1.0
  I was at the Whataburger on 4th Street at the drive-thru window I use a free reward so I assumed my burger that I ordered was free until the cashier said $0.66 cents realizing she is charging me for the cheese that I had ordered on my burger so I proceeded to give her the $0.66 and she ran to the back while putting the money in her pocket instead of putting it in the cash register considering that was the amount that I owed it took more than 20 minutes for me to receive just one Burger but when I finally received it I had asked for my change the lady tried to act stupid and pretend that she didn't know how much change I gave her so she gave me back $0.25 and I told her that was wrong and I was supposed to get back $0.04 she still acting stupid so I told her to just keep the money the moral of the story if my food was supposed to be free regardless if I had cheese on it or not she made up a price so I can pay something and put the money in her back pocket and not the register if she stealing from customers she was still from the company I will not be back to this Whataburger location anymore
• MW

  Mysterious Wizard

  Jan 18, 2026
  1.0
  Hello, weary traveler, welcome. Please, come and rest by the fire with me and listen to my tale of woe and misery from when I visited this Whataburger recently. Twas just passed sunset, not a twinkle of a star in the young night sky. Driving around the establishment I found that it seemed slow, few patrons inside the building, a mere 2 carriage ahead in the drive through. Upon pulling up to the order speaker I was greeted with the expected "Welcome to your hometown Whataburger" and placed my order; a Large #13 with a sweet tea and a cup of gravy. Given how quick I was prompted to order, I expected a quick read back of my meal, but alas, I sat in silence for almost 2 minutes, a voice crackling through air not with a readback or a kind asking of if I would like more. Nay, all that was uttered was a cold "What else?" Taken aback by the response I simply said that was all and was told to pull forward, no readback of the order or total given. The 2 cars were ahead of me almost 20 minutes. Halfway through the first car pulled off, and the black SUV in front of me seemed to be riddled with the same issues I had. I watched money pass hand to hand, drinks thrown to and fro, and after a long wait she was finally handed her food and drove away. I pulled up to the window, my cash ready in hand, when I was greeted by the 20 something cashier just throwing it back in the drivethrough, singing and dancing to an song unknown to me. I watched her do so for just over a minute when she finally took my money and walked away from the register for another two minutes. When she returned she gave me my change and drink. I was frustrated, as you could imagine, and didn't notice the size of the drink, I did notice that there was almost no ice in the cup. After taking a sip I came realized that ice does in fact melt when given the time, and my sweet tea was really slighly sweetened water. I waited a few more minutes and finally my food arrives. I asked her, "Excuse me ma'am, but my drink seems to be watered down. Could I possibly get a new one?" She looked at me and said "I can't take that." "What?" I responded, confused about the response, but before I could clarify she offered to throw the beverage away and make another. She did so swiftly and I pulled away, with not a receipt but instead a kitchen ticket. I checked my food and realized that it was all medium, and as I did not want to carry the cross that was going through the drivethrough, I parked and walked in. The building had 1 man at the counter who was ordering. He ordered his food and gave a coupon. The employee took the coupon to the back and returned with a pitcher and a gravy package. Utilizing hot water out of the coffee maker, she ignored the man for over 5 minutes while making gravy at the front counter. The man asked very loudly "What's happening?" and she responded saying "I need to put in the coupon." Finally, she asked for help, and my savior, my knight in orange and black armor arrived; a manager with a dry erase nametag marked "Alexis". Alexis approached the counter and had the employee clarify what she needed. Upon hearing it was a coupon she asked "You don't know how to put in a coupon? It tells you right there," and she pointed at the instructions on the screen. One awkward silence later and Alexis asked the employee to "Go back to the kitchen". Alexis cashed out the man and finally got to me. Kitchen ticket in hand, I was prepared to pay for the meal, but Alexis, the angel that she is, had other plans. I repeated the order, and Alexis, noticing the ticket in my hand asked very kindly, "Are you ordering that again?" I told her, "I ordered a large but got a medium". She looked at me, then the paper, then the screen, back to the paper, to the screen, then back to me and uttered the most glorious words I'd heard since I arrived. "You can just have it." I offered to pay but she turned down the cash. I took my cup, got my meal in 5 minutes, and was offered apologies by Alexis for the wait. Let this be a lesson for you; Don't eat at this Whataburger unless Alexis guarding it.
• DL

  Destini Layne

  Jan 10, 2026
  5.0
  Stopped by to pick up an online order and ended up waiting a bit, but the wait was honestly made so much better by Jessica. The place was visibly slammed; She was busy taking care of other cars and still made a point to keep checking on me so I never felt forgotten. Her bubbly, friendly personality made the whole experience feel warm and welcoming, and she even offered me a small shake as an apology, which was such a thoughtful and unexpected gesture. It’s employees like Jessica that turn a simple food stop into a really positive experience. So grateful for her, and she absolutely deserves 5 stars.

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