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Whataburger

3.9
(1431 reviews)

Business Details

2401 GILMER RD, LONGVIEW, TX
75604, United States
(903) 759-8858
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
2401 GILMER RD, LONGVIEW, TX
75604, United States

Hours

Reviews

3.9
1,431 reviews
5 stars
700
4 stars
307
3 stars
136
2 stars
74
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared items, and issues with freshness.

Staff Performance

Feedback was mixed regarding staff friendliness and efficiency, with some praising individual employees while others noted a lack of attention and professionalism.

Management Concerns

Several reviews highlighted poor management responses to customer complaints and operational inefficiencies.
  • CC
    Cole Clark
    1 day ago
    1.0
    Ordered a burger, and got about 2 tiny little pieces of lettuce, and maybe 3 super small onion pieces. Learn to make a burger????
  • KB
    Kristin Brock
    6 days ago
    1.0
    Waited over 10 minutes for cold eggs that look like they were cooked days ago.
  • JE
    Jeffrey Edwards
    Feb 18, 2026
    1.0
    Sold me stale taquitos! Tortillas were so hard I couldn't chew them.
  • AA
    AwesomeIsawesomevids
    Feb 18, 2026
    1.0
    Was told the LP is starting to force the workers to charge for waters, not just the larges, but all of them. Completely stupid decision on their end, the only reason I and those around me even get Whataburger is because of the kindness extended through the free waters. You'll lose a lot of customers this way, especially with how many people just walk around in the area and need water.
  • JH
    Jessica Hernandez
    Jan 27, 2026
    1.0
    Horrible customer service. The drive thru line is always so full. The management was rude when I had a mess up order, the guy taking orders was rude. He didn't even bother to repeat the order and that’s one reason why I’m sure it was wrong. Got my burger wrong, the gravy we got was barely filled up, no ketchup up was given, he charged me .70 extra for 3 pieces of cheese when I only asked for 2, all this while waiting for a long time, you’d thank they would get it right after a 15 min wait. After a long day of work and spending $48 on food you just want some good food and respectful service but no instead the manager didnt care and said to bring the food back and she can only give me another burger and gravy and if I don’t come back that night with the food she can’t help me. Pathetic. Now I’m waiting in another long line, not enjoying my food with my family after waiting all day to eat and on top of that the roads are bad due to icy weather. Waste of my time. Ordered my food at 5:11pm finally got my corrected food at 6:20pm. Wow. Update ; my gravy I got looks like they just filled it up and it’s cold and my burger was cold because all they did was add condiments and veggies and cheese to it that I didn’t ask for and no ketchup still not given after asking for it. Literally PATHETIC. The manager tried to charge me for a fresh fry after she literally ignored me when I ask for one she eventually came back and said it’ll be $3 after driving all the way back. The LEAST you can give is me a free fry.

Frequently Asked Questions About Whataburger

What are the Whataburger Longview location's hours of operation?

Whataburger in Longview, TX is open 24 hours a day, every day of the week.

Where is Whataburger located in Longview, Texas?

Whataburger is located at 2401 Gilmer Rd, Longview, TX 75604, USA.

Brand Certified Facts from Whataburger

Whataburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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