Saltgrass Steak House

Reviews

• PL

  Philip Lacy

  2 days ago
  4.0
  First I must say, I come here for their cheesecake. Its very good. My food was good and didn't take long to come out. I ordered the chicken fried chicken with baked potato and chicken tortilla soup. The only issue was my server. He seem like he didn't want to be there and he was very unhelpful to the table beside me. They were asking him basic questions about the food and he acted like he didn't want to answer them. The guy was asking him what all comes on the salad and he would just respond that it's a house salad.
• TS

  Tryn S.

  5 days ago
  5.0
  Great restaurant the waiters and waitresses are very kind and thorough. Zack Friday afternoon and Katelin Wednesday 1/7/26 were awesome
• CH

  Caleb H.

  6 days ago
  5.0
  Lunch chef, Louise, cooks a really good pork chop!
• AR

  Adriana Reagh

  6 days ago
  5.0
  Chandler was delightful. Excellent menu knowledge and impeccable service.
• CS

  Charity Stark

  Jan 2, 2026
  2.0
  ⸻ On December 12, my husband and I ordered takeout from Saltgrass Steak House in Longview, Texas. I placed the order online with an expected pickup time of 5:00 p.m. My husband arrived around 5:02 p.m. and was told the order was not ready. While waiting, he noticed several boxes of food sitting off to the side of the counter and wondered if they might be ours. After waiting an additional 15 minutes, he attempted to get someone’s attention to ask about the order. When no one assisted him, he had to call the restaurant from inside the building to get help. A staff member told him they were still waiting on the salads. A few minutes later, she brought out the salads and picked up the boxes that had been sitting on the counter for quite some time. By that point, my husband was very frustrated and told her he no longer wanted the order and would prefer a refund. She then brought over the manager, Jamie, who stated that she could not issue a refund because the order was placed through a third party. She said she would take his information and attempt to process a refund on Monday. She did not apologize or acknowledge any fault. Frustrated, my husband took the food and left. Afterward, I called the restaurant and spoke with Jamie myself. She offered to remake the food, which was pointless since my husband was already nearly home. This option had not been offered while he was still at the restaurant. She took my information and said I should hear back by the following Tuesday. We never heard anything. For the past two weeks, I have tried contacting Landry’s corporate office and have left multiple messages without receiving a response. We frequently dine at other Landry’s locations, such as Del Frisco’s and Oceanaire, and have always received impeccable service. We do not visit Saltgrass often, and after this experience, we will not be returning. We would rather go across the street to Texas Roadhouse, where we consistently receive better service. To say I am disappointed in this location—and in Landry’s as a whole—is an understatement. We have been Landry’s members for years and expect far better customer service than what we experienced. At this point, I am not necessarily seeking a refund, but rather acknowledgment of our extremely poor experience.

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